Y-12 Federal Credit Union Kingston Pike, Knoxville

Y-12 Federal Credit Union Reviews

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  Cindy Taylor
  5

  Wonderful, friendly service from Marissa and Kyra at the Cedar Bluff location. Beautiful smiles, took care of my needs and I was very pleased. They were actually floaters. I made a point to see the manager, Jenny a compliment on the girls, and she told me they were floaters. Please make sure their managers know they do a good job wherever they are. Lucinda B Taylor

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  C Long
  1

  I had 3 different loans open with Y12. I went in every month and had the tellers add the monthly loans so I could pay all 3 loans with one check. After doing this for several months, I get a call from Y12 informing me that I was delinquent on 2 of my accounts. After figuring out what had happened, they simply said Oops. The reported all the late payments to the credit bureau and have distributed my credit. I have asked several times for them to correct the credit reporting and they refuse to do so. My credit went from a 817 to a 589.

  Response from the owner

  Hello, please reach out to us at [email protected]. We are here to assist you and would love to discuss this further.

• D

  Dimitri Strickland
  1

  When in to get a new debit card had to wait 30 mins because they put other people in front of that came in after me to get new cards.

  Response from the owner

  Hi Dimitri. We are so sorry to see we did not meet your expectations when you stopped by to pick up a new card. We will use your feedback to make improvements to our delivery and service. Thank you for sharing this with us and allowing us to continue to improve.

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  Ronald Evans
  5

  Recent visit was enjoyable. The employee was professional, informative, and friendly. Transactions requested were performed accurately and expeditiously.. Kudos!

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  Calvin Daniels
  5

  I just always get good service at the Cedar Bluff branch. Actually I had great service at all. And believe me. I have visited most branches.

  Response from the owner

  Dear Calvin , Thank you so much for the review! We are thrilled that you had a WOW member experience. Our staff prides itself on superior member service and we are always happy to hear that your experience was a positive one! We would enjoy hearing the specifics of your positive experience, and we invite you to contact us at [email protected] with any details you wish to share.

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  Prof. Kenneth Harrison Sr.
  5

  Y-12 has so far out performed Bank of America in every way, in my twenty-one years with BOA, I never received this efficient, courteously service, or receive any interest on my deposits.

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  Laura Fischer
  5

  First time ever speaking with this credit union and they made me feel just like family it was great and I will be continuing with them, amazing customer service and knowledge that put my mind at ease! Making the switch from credit unions today !! Thank you Y-12!!!

  Response from the owner

  Dear Laura , Thank you for taking the time to describe your recent visit! We are glad you had such an awesome member experience at Y-12 FCU as we pride ourselves on providing exceptional member service. We invite you to contact us at [email protected] with any additional details you wish to share. We really do appreciate your business and look forward to serving you again soon.

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  Carlotta Ward
  5

  Daniel was very helpful in helping me through the entire process and explained things in detail and gave me options. He went above and beyond in assisting with my request.

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  TERESA Crabtree
  5

  I would like to thank Y-12 I lost my job in October cause of covid, but this bank stuck by me yes I paid extra for it but they didn't harass me like most do they were patient with me and got me through thank you.

  Response from the owner

  Dear Teresa , Thank you for taking the time to describe your recent visit! We are glad you had such an awesome member experience at Y-12 FCU as we pride ourselves on providing exceptional member service. We invite you to contact us at [email protected] with any additional details you wish to share. We really do appreciate your business and look forward to serving you again soon.

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  Michael Florentine
  5

  01/18/19 - I have to use Y-12 Credit Unions because I chose to use my family credit union from Farmington, MI called LOC. They make sure I don't get charged dumb or ridiculous fees like Bank of America & Chase does. When I searched for the nearest location, I have to make sure this location has "shared or Co-op branching" to do my banking far from home. Anyway I read the reviews before I arrived, so I was surprised about the improvements they made here since reviews before mine They have added a barricade for long lines & the banking staff seem better trained and are quicker. Daniel who helped me today was patient to my delayed response on my phone. I was a little late to work after, but it was totally my fault.