Wyrope Williamsport Federal Credit Union Riverside Dr, Williamsport

Wyrope Williamsport Federal Credit Union Reviews

• i

  iKandy K
  1

  DO NOT OPEN A ACCOUNT HERE! They will not allow you to access your money. They limit you at $1000 a day, block your account for shopping anywhere that’s 15min away and the workers are EXTREMELY RUDE & incompetent. If you want to be able to use your hard earned money DONT TRUST THIS PLACE WITH YOUR FINANCES

• A

  Adam LaForme
  1

  This pertains to the corporation, not really the location. Wyrope as a whole needs to fix their fraud department. It sucks. My Mom was given the run around when her account got hacked and bank information stolen and lots of money as well. Corporate said it was not fraud when her identity was stolen! That should still be considered fraud. Its bs corporate felt it was not because it was authorized. Identity theft. She got her money back but no thanks to the bank and corporate. I am outraged she had to go thru a lot to get her money back. Corporate get your act together and start helping people the right way.

  Response from the owner

  We appreciate your feedback. Fraud and disputes that are not fraud are governed by Regulation E and very specific rules and requirements. Not only within Credit Union policy requirements but also card processors, Visa, and the merchants themselves. Any time there is a question regarding transactions it must follow the same procedures for compliance and contractual purposes. These rules are in place to protect not just the member but also all parties involved for timely and accurate resolutions of issues. Whenever something is not considered fraud it is for a variety of reasons located within the transaction data or responses from the member themselves as to the state of the card. Any issues with disputes or resolutions if not provided directly to the member are providing in writing with an explanation of decision or further steps to be taken. These further steps can include attempting to contact the merchant to resolve the issue, signing an affidavit attesting to statements made/resolution attempts/or fraud claims, etc. Any further questions please feel free to reach out to the branch directly.

• H

  Heather Davis
  5

  I had my account here for years very nice Credit Union very Friendly service an very helpful. Keep up the great job.

• J

  Jay Bee
  1

  This "credit union" is a credit union in name only. Used to be a great place. Sadly it is just another greedy bank that will gouge you every chance they get these days. Save your money, get a chime card.

  Response from the owner

  We're sorry you feel that way. We take great pride in our fees being among the lowest out of even credit unions. Our rates being some of the lowest even among credit unions. Approving credit that is outside the box that other places have turned down. That doesn't change regulations and requirements including escheat rules, overdraft rules, account ownership and titling rules, etc. There are hundreds of thousands of pages that dictate how financial institutions do business which includes how and when fees get charged equally as well as when refunds fit the guidelines for fair and equal treatment. It also does not change the time employees spend on items or the costs the credit union incurs for processing items such as debit card replacements cost an average of $30 per card, per time they are replaced. Without having income to pay for services credit unions wouldn't exist. So it's not in name only but credit unions don't get a free pass on their expenses or regulatory compliance requirements. We just attempt to keep them as low as we can for the membership.

• C

  Chuck Hafner
  3

  The bank itself is great, but their auto-teller phone service sucks, it doesn't work on weekends most of time. When you try to call for things like balance or funds transfer when the bank is closed, the service often doesn't work, just rings. :/

• S

  Stacey Wolfe
  1

  HORRIBLE customer service. Tellers need refinement, management doesn’t like to address anything other than surface chit chat.

  Response from the owner

  We appreciate your feedback although we are only able to assist members with service related issues. Any ATM related issues would need to be addressed with PSECU as they service and maintain the machine. We have no access to anything related to it including transactions, captured cards, or denied transactions. If this did not address your concern or if there are other questions or concerns please feel free to reach out to the branch directly and we would be happy to discuss it with you. Have a wonderful New Years!

• j

  jenna neece
  5

  Great loan rates and always wonderful customer service.

  Response from the owner

  Thank you Jenna, we appreciate it