WSFS Bank Forrest Ave, Dover

WSFS Bank Reviews

• J

  Jana Miller
  4

  Love this bank! However, I’ve called multiple times on different days and they never answer the phone. Hoping for a change in that area.

• m

  marshalynn meehan
  2

  They never answer the phone. I've called several times, always get recording snd no call backs

• A

  Aaron Y
  1

  I can tolerate long drive through teller waits. One branch (this one by the way) never has a teller at the window and you have to ring them to have someone come over. They take your deposits and walk off to the front of the bank and not come back for quite a while. Another has tellers that sit right next to the window but actively ignore you for 10 minutes until you have to ring them and make sure they see you. I can not tolerate them mishandling my finances. Check that was ATM deposited on Thursday night did not get cleared until the following Tuesday. Mind that this is a pay check (usually cleared almost immediately by most major banks) and same paycheck from the same bank has been deposited into this account for last four years. Even though the system was set up to alert me that the funds were low, it never happened. Of course there was an overdraft on eight payments that went out and they hit me with eight $35 fees. When I contacted them, they agreed to credit two of them but I still had to eat the other 6. When asked what ever happened to my overdraft protection that I set up initially I was told that it was never set up. What is the point of having a savings account in the same bank and not have it set up. So I am paying for mistakes that other people have made. When I told them that I am leaving their bank they did not mind whatsoever. Tells you how much they care about their customers.

  Response from the owner

  We're sorry that this has been your experience (and that we're just now responding – we're pretty new to Google+). We do mind that you're planning on leaving! If you haven't already made that switch, please give us a call at 1-888-WSFSBANK from 7 a.m.-7 p.m. Monday-Friday or 9 a.m.-3 p.m. Saturday-Sunday. We'd like to help out if we can.

• B

  Beth Poore
  1

  Wasn't there but just had phone call from this rt 8 location from employee with accent that was very very offensive. I will also report this to banking commission and if you record your telemarketer phone calls for training purposes like most companies I would like for the manager of this location to review the phone call.

• D

  Donte Handy
  5

  Raquel took good care of me. I came in with 100 questions, left with 100 answers and an account. Very easy to work with.

• F

  Frosty Vibez
  1

  $10 for a cashier check to use my own money??? Nah. Time for a new bank.

• A

  Andy Ryan
  5

  Have had issues with WSFS over the years but they have always been resolved by the staff at this branch. I try to go to this one over the other branches.

• R

  Robert Ulrich
  5

  I find it awesome the workers are very nice so come on In