WSFS Bank E Main St, Middletown

WSFS Bank Reviews

• K

  Klassic Man
  5

  WSFS Bank Middletown branch is located at 400 East Main Street, Middletown, DE 19709 and has been serving New Castle county, Delaware for over 26 years.

• A

  Anna Startt
  5

  Have used this bank for over 2 years. Best bank I have ever used. People on here complaining about how long atm transactions take. U want things right then and there and that you have to wait till 7 am to get your direct deposited is crazy. A few hours u have to wait. Are you kidding me. For a bank that doesn't charge you for hardly anything I would think you be happy that they aren't taking your money like other Banks. I truly am very happy with was as a whole. I do not do much othere then depositing and withdrawing but never a problem.

• K

  Karla Adams
  5

  I encountered a not so skilled Customer Service Rep on the phone and I sent an email to the Customer Service Dept. I have been very pleasantly surprised by the response. I was actually surprised that I got responses at all - so the fact that 2 people called to let me know how sorry they were for the experience and that the person was getting some retraining makes me feel very good about banking there. No business is perfect - and no person is perfect - but the fact that they take the time to try to make things better means they are a company that actually cares. Kudos to WSFS - I hope to bank there for many years to come!

• H

  Haley Hagerman
  1

  ATM got jammed when depositing 600$ and it took a week for them to deposit my money and gave me the worst customer service possible. Not a single apology and not even a phone call for an update or to let me know they finally were able to find and deposit my money. Worst branch out there.

• S

  Shaylyn Brinkley
  1

  It was one thing for a check to take a few days to clear in my account. But to deposit cash into the ATM and have to wait 2 business days to use MY MONEY is absolutely ridiculous. It is bad enough that my direct deposit checks aren't available at midnight like other banks. I have to wait until almost 7 for it to be available. What's the point of being able to put cash in the ATM at anytime if it isn't available right away? I am beyond frustrated! This actually makes me want to change banks. Slowest bank ever!

  Response from the owner

  We're sorry to hear you're frustrated and we appreciate you sharing your feedback with us. We're always looking for ways to improve our Customers' experience, and we have passed this along to our internal teams.

• A

  Alison Seewald
  5

  I am pleased with the service at WSFS in Middletown De.

• N

  Nick Gadaleta
  5

  Never had an issue here and the tellers are always friendly and happy. 5 stars

• A

  A H
  1

  Horrible customer service encountered a rude teller who gave me a hassle about cashing,my check will,never go back to that place again

  Response from the owner

  We are so sorry to hear that this was your experience! We will certainly share your feedback with the team and hope you will give this location another chance.

• B

  Baker
  1

  This is possibly my least favorite branch in the state.