Wells Fargo Bank Dove Run Centre Dr, Middletown

Wells Fargo Bank Reviews

• F

  Fuji Le
  2

  Was told by a manager to get in the teller line for notary service. After 25 minutes in line, a teller told me I need to make an appointment online to see a banker. Wells Fargo has not improve at all.

  Response from the owner

  Thanks for your feedback on this location. I know how frustrating a long wait can be, and I hope you'll accept my apology for the experience. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Shaun, Wells Fargo HL Social

• S

  S & S Professional care llc Home Health Agengy
  1

  I can see from varies customers review this Bank Customer service is not good at All..In addition Wellsfargo complaint specialist Corporate department is even worst! I withdrawal 1,000 from one of my saving account and then 3 days later I notice I was missing an additional 1,000 I immediately called the Middletown Delaware Branch! The worst treatment from Management, I was treated as if it was my mistake by the Manager I was very upset on my Vacation causing me severe stress when I needed MY MONEY that I felt was secure in my account at Wellfargo. The manager was very rude not compassionate. Moreso saying I had to withdraw another 1,000. out of my account the same day.No sir I did not, .then he hit me with my account must be investigated and it can take up to 10 days it's Wellsfargo policy, I know with confident they made a mistake I even argued that I have 16,000 in my account and been banking with Wellsfargo/Wachovia for over 20 years, The nerve of Wellsfargo at the present time I had 6 accounts with them, , Mortgage, Car Finance, Checking, 2 Savings, Visa Credit Card and a Business account After 40 minutes of bleeding with the Manager to check that particular date Bank log,, ..saying that Brad the tellers drawer had to be over that date, he finally put me on hold to check on hold 20 minutes The manager came back to the phone" Oh we found the mistake the teller withdrew 1000 from your account and placed it in another customers account...? What and How? NO APOLOGY he Act as if it was Ok, why because he can hear in my voice I'm a minority this was and still is my opinion! Of course the manager now states he can reverse my 1, 000 back after he lied and said he could not or didn't have the authority to do so. I was extremely frustrated feeling insulted hours of lost time on my Corporate was even worst Don't waste your time with them 3 times they called me FOR WHAT, 30 days, I must say tbe first specialist Cleary felt that I should have been accommodated but when she requested my accommodation I assume her Supervisor I was denied and they stated it was nothing they could do, all the money this banks make over over draft fee, Bank fees and high intrest rate in all there offers The teller stills works at this Location in Middletown Delaware (Brad), when he notice me in tbe drive thru he gets another teller to assist me...BEWARE OF YOUR FUNDS...

  Response from the owner

  Thank you for taking the time to share this with us. This is not the level of customer service we strive for, and I want to make sure your experience is thoroughly reviewed by a specialist. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. I look forward to hearing from you. -Jessica, Wells Fargo HL Social

• J

  James Thomas
  1

  I’m not sure of the lady’s name I spoke with over the phone at this particular branch but she was incompetent to say the least. Her ability to listen , comprehend and communicate is flat out pathetic. The fact that individuals like her are the front line of a bank is a bit concerning and makes me question a lot of things about Wells Fargo. All I wanted to know was IF I could make an appointment to come in today to get a temporary card. Why was that so difficult?

  Response from the owner

  I'm very sorry to learn about your experience over the phone, James. To ensure I can forward this to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). Thanks so much. -Janet, Wells Fargo HL Social

• p

  photo lady
  1

  A very disappointing experience. A lack of basic customer service. Banker failed to follow through on commitments. Required multiple trips to the branch, hours of time spent, with no progress made. The rest of the team also failed to remediate the issues. An absolute waste of time and energy.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• B

  Bill Panagopulos
  1

  I simply cannot understand why officers of Wells Fargo branches are apparently so poorly trained. I went to one branch and was told I had certain right and benefits to business accounts I own, and then in another branch I'm told something entirely different. As a result, I have to spend hours making appointments, dealing with surly branch managers, being placed on an endless "hold", and so on. I'll take my millions in sales every year...elsewhere.

  Response from the owner

  I understand how this would be frustrating, and I want to make sure any concerns you have are addressed. Without using account numbers, please email [email protected] details about your experience. Please include your Google username and the Wells Fargo branch location you posted a review on. I look forward to hearing from you. -Jessica, Wells Fargo HL Social

• S

  Sarah Kriebel-Hitchens
  1

  Absolutely unacceptable that you only offer appointments to speak to a banker but then don't offer appointments. And you can't even answer the phone. How do you expect people to bank with you if you literally make it impossible? Some things are just not possible from the drive-thru.

  Response from the owner

  I'm very sorry to learn about your experience, and I want to make sure your concerns are addressed. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• H

  Harold Fink
  5

  There are two ATMs at this location and both of them have always worked. This may sound silly except for when I go to the Wells Fargo in Dover Delaware both of the ATMs will have difficulty reading checks to deposit into the machine. The ATMs at this location must be newer or better maintained than some of the other Wells Fargo branches. Additionally whenever I go into this branch I am treated with kindness, respect and a willingness to work with me with regard to the fees that I have at one time had to pay on several of my accounts. Thank you and keep up the good work!

• y

  you hao li
  2

  Very bad attitude of the staff on Monday 9th May

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• A

  Ayonna Williams
  1

  This bank suck save yourself the time and just take a ride to a better location. It’s no way that it’s the customer when it’s more than one with the same complaint.

  Response from the owner

  What makes you say this, Ayonna? Please email me at [email protected] with your username and some details about your visit (no account numbers). I also ask that you mention your review on a Wells Fargo location. I look forward to addressing your concerns. -AJ, Wells Fargo HL Social

• M

  Melanie Bennett
  1

  I invested money with this branch a year ago using Mr. Garland as my finical adviser, he has not made any recommendations my money has been sitting in cash and I have been unable to get him to call me or email me back. Very unhappy