WSECU Lakeside Ct, Yakima

WSECU Reviews

• C

  Celia
  1

  I missed placed my card so I called to get a new one, I wasn’t informed from the worker they would be charging me $6.00. I’ve been with this credit union for years and only had to replace my card one other time because it would no longer read in stores. A few months ago I was with my mom and she was at the window a lady worker was helping her then apparently that worker was taking to long when the assistant manager came up and told my mom she had to pull around. My mom was like are you serious the lady said yes I’m the assistant manager, do they not realize people go to the window to not have to pull forward. My mom did but wasn’t very happy after that I was deciding if I should close my account because of her rudeness and they was she spoke to my mom, I never did but now I will definitely be switching. I know plenty of other credit unions who don’t charge for a replacement card no matter how many times the customer needs one replaced.

  Response from the owner

  We're sorry to hear of these interactions, Celia. When our drive-thru lines get long, it's possible you might be asked to pull forward while we finish up the transaction. When this happens, we'll certainly make sure you're taken care of; this is just an efficient way to make sure we can serve as many members as possible. Card replacement fees are assessed to account for the cost and time it takes to create cards, though this fee is waived in instances of fraud, when a card is automatically renewed, or if we haven't replaced a card within the last 12 months. We apologize if this wasn't shared with you during our recent phone conversation. When you have a moment, feel free to give us a call back so we can review the situation and look into waiving the fee assessed.

• C

  Carlos Ramirez
  5

  Very helpfull staff and efficient. Great rates on auto loans and very welcoming environment. I recommend this bank 100 percent!!

  Response from the owner

  We're so glad to hear this, Carlos. We hope to see you again soon!

• T

  Tantamika “T” Coleman
  5

  I am a customer from another credit union, so I go to WSECU as a co-op member. The staff is always helpful and smiling. They never give me a hassle that I'm from another Credit Union. They treat me with respect and I'm in and out in a timely fashion. Thanks.

  Response from the owner

  Thank you so much for the compliments, Tantamika! We'll be sure to pass this on to our Yakima crew. We look forward to your next visit!

• R

  Rene Lopez
  2

  Went in today to try to deposit a check. From the moment the associate opened the door, we felt like we were bothering her. Throughout the short time we were in the lobby, the associate was very passive aggressive. I'm not sure if she was upset she had to help while the other associates were congregating and talking, but I'm sorry I bothered you at your job where you should be demonstrating exceptional customer service. Definitely not going to bank with them in the future.

  Response from the owner

  We're so sorry about the way this interaction felt, Rene, and appreciate you speaking up. Our goal is excellent member service; we'll use this situation to learn and do better next time.

• A

  Alejandro Juarez
  5

  Niki Figueroa helped us with what we wanted to accomplish and she made it happen! We will definitely look forward to doing some different things and we know who to call! If you need anything give her a call.

  Response from the owner

  Woo hoo! Thank you for taking a minute to recognize Niki for her awesome service, Alejandro. We're here for you, whatever you need!

• T

  Thomas Walsh
  5

  This credit union is so much better than banking with corporate banks ( Bank of America, Wells Fargo etc). Incredible customer service, great banking services. Love doing business here Only 5 stars rating I have given but this place deserves it.

  Response from the owner

  Thomas, wow! We’re thrilled by your excellent review. We’ve got a passion for what we do and our members are the reason we do it. Thank you for your membership and thank you for the kind words as well!

• v

  vincent Vanscoy
  1

  Worst attitude and helpfulness I've ever encountered. Asked my wife to take care of a car payment and they turned a simple task into a monumental pain in the ass. If you can avoid taking any type of loan from this Bank most of all this location. Also thier procedural policies make it very hard for any spouse to do literally anything, no joke. Couldn't even confirm the last few exact cents due for the payment. As a busy working husband don't use this Bank.

• D

  DR4C0 M8
  1

  The wait is Ridiculous Long! Can easily have you waiting for (45min- 1hr) to make a simple payment . Really Frustrating!!

  Response from the owner

  We're so sorry about the long waits at times, Danny. When an impactful event is happening, like phishing scams, it's possible our hold time will climb near 45 min., though that isn't the norm. If you've experienced this on multiple occasions, we'd like to learn more details; please send us an email via our website or your online banking. It sounds like we should also explore some better ways to make your payment at that time too. We hope to hear from you soon!

• N

  Nikki Caceres
  5

  Great costumer service! Always smiling and friendly. Makes you feel at home. I defiantly don't mind coming here to pay a bill.

  Response from the owner

  Thanks, Nikki. We're glad we can make paying bills as pleasant as possible!

• K

  Kerma Greene
  1

  Credit Union sucks. Have to go inside if not their member. Then you have to write down your acct numbwr even tho you show card. Then have to write ssn down. Cant do drive thru

  Response from the owner

  Hi, Kerma. We're sorry to hear you had a bad experience! We're always here for our shared branch members and we do our best to make it convenient where shared branch policies will allow. Thank you for sharing your feedback.