WinSouth Credit Union S 26th St, Gadsden

WinSouth Credit Union Reviews

• T

  Tammie Gibson
  5

  I have been with WinSouth Credit union for 30 years and they have always had the best car loan rates. Also I had to get a new debit card last week and it was printed quickly. I have always had great customer service with each of their branches.

  Response from the owner

  It was so kind of you to leave us this wonderful feedback, Tammie! It's been our pleasure to have served you for these past 30 years and we look forward to serving you for many more! We are honored by your choice to do business with us and love having you as a member of the WinSouth Credit Union! Thanks again, Tammie!

• S

  S H
  1

  Literally the worst place to get a loan through. I’ve paid my truck payment every month for over two years now. If you are even one day late you start getting emailed and phone called. It’s beyond obnoxious and I will not allow them to do any future loans for me even if they are the only company that will. As many here have pointed out... making the customer happy is not their strength apparently.

  Response from the owner

  Thank you for your honest feedback. We want to sincerely apologize for your disappointing experience. Customer service is our top priority and the last thing we want is to let our members down. We are always working to improve and we rely on valuable feedback like this to make us even better. Thank you!

• A

  Amy Allen
  1

  Rude, Rude, and unhelpful. My Daddy passed and my mother was the account beneficiary. I called the make sure he still had an account here. The lady who answered ask for a social (last digit was wring turns out). She refused to look him up by name or my mother’s name. I called back, spoke to another lady who was understanding because he Dad had passed too. She found the error and my Daddy’s account. When I went to withdraw the money from the Albertville location, both the tellers were fussing over should we get the money because he was deceased. My mom was with me. They were told twice, yes, she can close the account but they had an attitude about us closing it. Worse experience and worse timing on their part. I have told EVERYONE THAT I HAVE came in contact with regarding this situation. So pitiful!

  Response from the owner

  Thank you for taking the time to let us know about your experience, Amy. We are truly sorry to hear about the loss of your father, our deepest condolences to you and your family. We would like to sincerely apologize that you were treated with anything other than kindness and empathy when you were closing your father's account. This is not what we want our members to experience and we will make sure to address this issue with our team. Thank you again for your feedback and we wish you all the best.

• L

  Lauren Gibson
  5

  Friendly staff. Excellent service and assistance every time I come to this location.

  Response from the owner

  Lauren, it was so kind of you to leave us this wonderful feedback! Thank you for your very kind words about our team and the service we provide. It's an honor to have you as a member of the WinSouth Credit Union and we hope to see you again soon!

• T

  T G
  5

  Best Credit Union around! Low rates and friendly staff.

  Response from the owner

  Thank you so much, Mariah!! We really appreciate your awesome compliments and are so glad you're a part of the WinSouth Credit Union Family!

• C

  Chris Weaver
  5

  Lowest mortgage rate I found. Great people that take their time and help you.

  Response from the owner

  Thank you for taking the time to leave us this wonderful feedback and for trusting us to assist you in setting up your new mortgage, Chris. It was our pleasure!

• R

  ROLL TIDE
  5

  excellent bank to save your money very friendly people await you every day welcome all

• D

  Diana Entrekin
  1

  I think the staff are very rude ,I didn't have a pleasant experience with this bank at all.I wouldn't recommend it to anyone.

• E

  Edward F. Willisson
  5

  Always smile and glad to see me as a customer