Wichita Federal Credit Union E 21st St, Wichita

Wichita Federal Credit Union Reviews

• R

  Ray Gulaskey
  5

  Wichita Federal Credit Union really takes care of their members. Brittany did an amazing job handling my mortgage loan. Her communication was award winning and she did an incredible job responding with phone calls, emails and text messages for every piece of information needed to get me approved FAST! Also got me the lowest interest rate that beat any other mortgage loan place around. She did everything for me from the approval process to the closing title work. Brittany was on top of her game at all times for me and made me feel so much at ease thru the entire process. She has a great sense of humor that made it fun too. I can't think of anything that could have gone any better in any way. Thank you Brittany!!! In the same week, I was also approved for a new car loan working with Teresa B. It only took a few hours from the time I contacted her about the car loan, until she had a check ready for me to pick up the very same day. She is absolutely amazing! Teresa was very professional, helpful and expedient in getting thru the approval process. Thank you Teresa for taking care of me and treating me like a special friend and not just another person you work with every day.

• K

  K Goodman
  5

  I've been a WFCU customer for several years and i've always experienced excellent customer service with each transaction. I can't thank Teresa Boyer enough for all of the time she spent with me to refinance my car loan and to lower my interest rate. She explained everything in detail and made sure I understood each step. I plan to move all of my banking business to WFCU from BofA because of the excellent service that I received from her. Thank you Teresa for a seamless transaction today.

• A

  Aaron Oliver
  1

  Love the bank, the one star is for the 10 business day hold they place on insurance checks. Do yourself a favor and open a different account at another bank so you can get your money the same day.

• S

  Shawna Shewey
  5

  I had the pleasure of working with Jacquie Carpenter from the other side of the transaction and I can say that she was helpful and professional and timely in her communications to keep all parties updated. It was a pleasure working with her!

• M

  Mireya Treto
  5

  Great place for banking needs and for lending. Thank you Cameron R. for always being a big help and going above and beyond for customers ! Always appreciate the hospitality and amazing customer service

  Response from the owner

  Thank you for the review Mireya!

• E

  Ernie Ray
  1

  The app is NOT accurate and changes constantly with inaccurate balances and purchase dates. The mobile app needs some MAJOR improvements!!!

• K

  Kanisha Shaw
  5

  Cameron Rezai is awesome. He communicates very well about every detail of your loan, he is detail oriented, and gets the job done in a very timely manner. We are very grateful for his awesome customer service! He is a huge assett to WFCU! Thanks Cameron

  Response from the owner

  Kanisha-thank you for the review and rating! Very much appreciated!

• D

  Dazjai Wallace
  5

  Best bank in Wichita! I had the pleasure of working with the AMAZING Mark L. He went above and beyond for me. He made my loan process so simple and easy. I had such an amazing time working with him. I am so thankful someone close to me got me in contact with him because he has helped me in so many ways. Thanks again Mark. I also want to thank Colton for helping me open a checking and savings account. He also got me all taken care of with my mobile banking as well.

• K

  Keighley Rose
  1

  Absolute worse experience of my life!!! Staff is very unhelpful and definitely not concerned about your issue(s). No incentives or bonuses. So basic my 4yr old offers more at her pretend bank...

  Response from the owner

  Keighley, We appreciate you taking the time to let us know about your negative experience with our credit union. The last thing we want to do is let our members down. We apologize. Your feedback will be shared as we continue to improve and do our best to make every experience for every member a positive one.

• L

  Lauren Brown
  5

  I had the pleasure of meeting Mark L. recently And I must say he's my favorite at that bank... who am I kidding, he's my favorite in general! He made me feel welcomed and valued as a customer. I would highly recommend paying him a visit if you are ever in need! I have never wrote a review for anything but i felt that I had to because his services were remarkable! You will not be disappointed with Mr.Lutes! Best loan specialist there is!