Wheelhouse Credit Union - El Cajon Broadway, El Cajon

Wheelhouse Credit Union - El Cajon Reviews

• R

  Robert Rael
  5

  Refinanced one of our cars here today, and previous to this had our solar loan here. They were much better to work with this time around, though the person helping us in person had a lot of issues with his computer and account logins. Once that was fixed, we signed and we're on our way. From 4.94 to 1.99.

  Response from the owner

  Hi Robert, thank you so much for your review! We are thrilled to help you lower your auto loan rate and we look forward to helping with your future financial needs.

• M

  Mz Santillan85
  5

  So today I came with my father and Diandra was the teller that help me and my father, I must say she was the most helpful teller, I been there before and the other tellers have been very rude to me in the pass and today she help us and she was very helpful answering all my questions, and helping us set up the app so we can see the balance, she was very professional very polite very helpful, They need to train all the tellers to be like her, me and my father had a wonderful experience with her. Very professional since I was translating for my father and she was very patient and very helpful. I gave her personally five stars but nobody else. Because I have had very terrible experience with other employers in there.

  Response from the owner

  Thank you so much for taking the time to share your experience. We would first and foremost like to apologize for any interactions you've had that fell short of an exceptional experience. We are happy to hear that Diandra was able to assist you and your father with care and professionalism. Your comments will be passed along to our team and we look forward to serving you again.

• F

  Firstbornhero2 Newland
  1

  I had very obvious fraud on my account and received no help at all. I’ve been a member 20 yrs and they couldn’t take the time to listen to me, or look at my accounts in detail. They just assumed my 14 yr old son is a thief and I am a liar. I’ve never been more insulted in my life. Horrible treatment of a long time member. If I could rate no stars I would. Shameful.

  Response from the owner

  Thank you for sharing your experience with us. This is certainly not the way we want our members to feel and sincerely apologize for that. Our VP/Operations, Bret Johnson, has reached out via telephone to discuss the matter further. We hope you will give us the opportunity to address and resolve your concerns.

• L

  Lety Calzada
  1

  I had a very bad experience last Friday with a representative. His name is Alan scarios. He was a person who didn't show tact when he was talking, he was yelling at me And I told him You're very rude to And he just laughed. I believe that anyone as a client deserves respect regardless of whether we speak English or Spanish. I hope they can talk to him. the place where that happened was in the El Cajón City Broadway

  Response from the owner

  Thank you for taking the time to provide us with your feedback. We apologize for the service you received and would like to spend a few minutes on the phone with you to see if we can resolve any outstanding concerns. Please contact us at [email protected] with the best number to reach you and we will call you on Tuesday, when we return in the office. Thank you, again.

• Z

  ZacTRealty
  1

  The parking in front of your business does not belong to you. Do not police patrons of the shopping area about who can and cannot park in 15 minute parking.

  Response from the owner

  Hi Zac, thank you for your feedback. We apologize for any inconvenience and will share your concerns with the parking administration and our staff.

• m

  michele shepherd
  5

  I've been a member since the Early '90s. Great service. Super friendly. Fast turn around on loan apps and questions.

• M

  Michael Allen
  5

  They lower my car payment from $520 to $134 now I can do more things with check and have fun with the family

• J

  Jason Ford
  5

  Always nice and knowledgeable, even though my account is with a cooperating credit union.