Westmark Credit Union Lorene St, Rexburg

Westmark Credit Union Reviews

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  Allisandra Arnold
  5

  We just did a car loan with Charles at the Rexburg branch, he was very easy to work with. The whole process was very painless. Seems like he was a great addition to their team! I would absolutely recommend him to all my friends and family. All loans should be this easy, even the extended warranty he sold us was a great deal! I will be returning to Charles for all my banking needs in the future!

  Response from the owner

  Wahoo! This is fantastic news Allisandra. We greatly appreciate you taking the time to rate, review and share your experience with us. We are over-the-moon thrilled by the level of service that Charles and our Rexburg Branch has provided you, that’s the Westmark way! We strive to provide exceptional customer service and the very best in rates and products for our members. Thank you for being a valued member of Westmark Credit Union. We look forward to helping you achieve all of your financial dreams.

• S

  Scott Johnson
  1

  I went there to figure out how to get an automatic a bill payment setup. They did not know how, and all they referred me to was the app. Absolutely horrible customer service.

  Response from the owner

  Scott, thank you for taking the time to rate us and leave a review. We apologize for your recent negative experience with our customer service support from our Rexburg Branch in regards to automatic bill pay set-up. Westmark prides itself on exceptional customer service, products and support, and your recent experience is not a reflection of our service standards. Your concerns have been addressed with the Rexburg Branch Manager, Jett Dominguez, and she is attempting to reach you to discuss your interaction and help resolve your issue. If you need to reach Jett you can contact her at 208-356-5987. Thank you for being a valued member of Westmark Credit Union.

• R

  Ryan Hawkes
  5

  I’ve always loved Westmark! Whenever I walk in, Vickie always says hello and remembers me and my family. The employees are very generous and kind. I work at another credit union, and I admire the work they do at Westmark as I know the ins and outs of the business. I will always refer them to friends and family. Thanks Westmark!

  Response from the owner

  Thank you Ryan! This is fantastic news and we greatly appreciate you taking the time to rate, review and share your experience with us. We are thrilled by the level of service that Vickie and our entire Rexburg team has provided you, that’s the Westmark way! We are especially appreciative that we’ve earned your referrals! Thank you for being a highly valued member of Westmark Credit Union. We look forward to helping you and your sweet family achieve all of your financial dreams.

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  Jeannette Owens
  5

  I have been a member for several months now, and I will always drive to the Rigby branch. I have been into the Rexburg branch, but I am not treated the same. Whenever I go into the Rigby branch, Sariah greets me when I walk in the door. She is always willing to help, and smiles while she is working. She makes the branch better.

  Response from the owner

  Welcome to the Westmark family Jeannette! We greatly appreciate you taking the time to rate, review and share your experience with us. We are thrilled by the level of service that Sariah and the entire Rigby team has provided you, that’s the Westmark way! We strive to provide exceptional customer service and the very best in rates and products for our members. Thank you for being a valued member of Westmark Credit Union and we look forward to helping you achieve all of your financial dreams.

• S

  Samuel Hitchcock
  5

  I've had an account for over 10 years and have always enjoyed the fast and ease at which I am helped every time! Vikki has always been there and helped me with anything I ever needed without question!

  Response from the owner

  Samuel, Thank you so much for your kind words. We truly appreciate you taking the time to rate, review and share your experience with us – and we agree that Vikki and our staff at the Rexburg Branch are amazing! We strive to provide excellent customer service, rates and products for our members. Thank you for being a valued member of Westmark Credit Union and we look forward to helping you achieve all of your financial dreams.

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  Cheyenne McCann
  1

  Branch manager at the rexburg idaho location is very rude and very unhelpful. Doesnt want to listen to the issue and try to solve it, rather brush people off. Will no longer be banking with westmark

  Response from the owner

  Cheyenne, thank you for taking the time to rate us and leave a review. We apologize for your recent negative experience with our Rexburg Branch staff. You are a valued Westmark Credit Union member and we strive to provide outstanding customer service. We have notified our Eastern Idaho Branch Administrator directly with regards to your experience. We’re confident that your next interaction with our team at any Westmark Branch location will be a pleasant one. We look forward to helping you with all of your financial goals.

• R

  Raquel Clark
  5

  I just got a credit card here. The process was quick and easy and we were able to do everything over docusign. Highly recommend!

  Response from the owner

  This is great news Raquel! Thank you very much for taking the time to rate, review and share your experience with us. We strive to provide exceptional customer service and the very best in rates and products for our members. Thank you for being a valued member of Westmark Credit Union and we look forward to helping you and your family achieve all of your financial dreams.

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  Glenda Heskett
  5

  I have had many bank accounts. This is the first bank that my total matches theirs. Always willing to help...Love this bank

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  Jacob Smith
  5

  Great bank, fast and very helpful

  Response from the owner

  Hi Jacob, Thank you so much for your positive review! This is the service we strive for. -Westmark Credit Union

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  Guy Yardy
  5

  Account since 99. That says a lot.