Westfield Bank Park Cir, Westfield Center

Westfield Bank Reviews

• G

  Gr Eg
  4

  Had an auto loan through Westfield from 2010 - 2016 and gave a fair rate and were easy to work with. Never had any issues when I asked for things like a changed payment date or whatnot. Was happy until after the last payment I called for the title and they informed me I had a $40 late fee on a late payment from 14 months earlier. First they had never notified me of it previously. Second they were auto-deducting from my checking account from day one so I am unclear as to how I am charged a late fee if they did not withdraw the money I authorized them to on time. A sheisty way to end what I thought was a good six year relationship. Enjoy that late fee because it cost you a customer for life!

• D

  Dan Forbes
  5

  Everyone is very friendly and helpful. A special shout out to Michelle E for going above and beyond my last time in the office. It meant a lot to me.

• S

  Sonya Mckelvey
  2

  Avoid auto loans through Westfield bank. They don't take online or by phone payments. You mail your payment to a po box. Very outdated banking.

  Response from the owner

  Thank you for your feedback, Sonya. Your feedback is important to us and will be shared with our auto lending team. If you have any questions, you can call us at 800.368.8930.

• M

  Michael J Maloney Jr
  5

  The staff is extremely helpful, professional and polite. I would always recommend working with Westfield Bank.

  Response from the owner

  Thank you for the kind words, Michael, and thank you for your continued business!

• L

  Lynette Austin
  5

  Tellers are so friendly and full of information.