Westerra Credit Union E Smoky Hill Rd, Centennial

Westerra Credit Union Reviews

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  Jeneice La Torre
  5

  We had a fraud situation occur and Jennifer was amazing in getting us an appointment set up and even start some disputing for us. At our appointment we met with Michelle and she made the entire process so easy for us and explained everything to our understanding. Hands down the best experience with a bank!

  Response from the owner

  Thanks so much for the review, Jeneice La Torre! We are so glad that Jennifer and Michelle helped with this situation. We very are happy that you're part of the Westerra Credit Union family!

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  Eva Hunter
  5

  It was a real pleasure and wonderful experience working with Eric Guinn on the refinancing of our home loan. Eric was very professional, extremely efficient, and very competent in all aspects of our dealings with him. We were amazed at the timeliness Eric always demonstrated in getting back to us in response to our questions. We would highly recommend Eric without any reservation whatsoever, to any one needing a loan or refinancing a mortgage. Eva & Rod Hunter

  Response from the owner

  Thanks so much for the review, Eva Hunter! We're glad and happy that our Mortgage Loan Office, Eric Guinn, was amazing and efficient!

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  Wossen Kassaye
  5

  Eric is a pleasant person to work with. You are never rushed through the application and loan approval process. Should you hear a recorded message when you call him or see a text informing you that he is “currently” unavailable, not to worry. He will call you back in a few minutes. The same is true for email exchanges. Overall, our experience with him has been positive. You can count on him to help you navigate the process in an efficient manner. Wossen K

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  Dan Mounts
  5

  Eric was very professional and informative regarding our mortgage refinance process. He made himself available with any follow up questions and his up front loan closing costs quotes were right on regarding the final closing cost figures. He made the mortgage refinance process seem seamless. We highly recommend him for any of your mortgage needs.

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  Alethea Kirkwood
  5

  I love Westerra Credit Union and specifically the Smoky Hill branch! They are all so helpful and friendly. I highly recommend Kimberlee Stephenson to handle your refinance needs. She is detail oriented, knowledgeable and provides impeccable customer service! She is the absolute BEST!! She gets it done and quickly!

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  Jay Culver
  5

  Fast, friendly, courteous! We closed in 1/6 of the time it was taking with another lender who could not seem to give us the attention to get the loan closed. Westerra responded to us quickly, respected the COVID guidelines and did almost everything touchless/digitally, and got us a better rate than we were getting elsewhere!

  Response from the owner

  Thanks so much for the review, Jay Culver! We're so glad and happy that you got a better rate and awesome service! Welcome to the Westerra Credit Union family!

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  Emily S
  5

  I have been a member since they merged my former credit union. Westerra always has wonderful customer service. This year I refinanced and it was a well informed process, even during a pandemic. I recommend banking and loans with Westerra.

  Response from the owner

  Thank you for this positive review, Emily - we appreciate it and your membership!

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  JMPJOSE
  1

  Been with this CU for over 5 years. I do all my business true them. Never been late on a car payments or overdrawn on my account. The reason for the low ratings is because when I came to get a small personal loan to consolidate a small debt I have I was denied. Long history with them and they show no loyalty back. I feel like I'm banking with Chase banks.

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  Sherri Schiele
  5

  I love this Credit Union. They have the best customer service I have ever seen. Everyone is polite, they go out of their way to help you. Best Credit Union ever! If you need a new place, this is it! Join.

  Response from the owner

  Hi Sherri! Thank you very much for the awesome review! We're happy you're a member!

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  Jason Worner
  5

  The staff here is always polite and does there best to get you in and out efficiently and quickly. One of the specialists I've met with, Lisa, is very friendly, takes interest in your needs, and is very communicative. She's gone above and beyond for me and has made this establishment and my experience with it stress free. The only downside side is that there's no drive through, however, that's part of the charm when you get to interact with the staff.

  Response from the owner

  Thank you, Jason! We appreciate your feedback.