Western Heritage Federal Credit Union E 1st St, Alliance

Western Heritage Federal Credit Union Reviews

• J

  Jessica Caudell
  1

  My family and I have been banking at the Alliance branch for over 40 years. I have always been happy banking here. Although through our recent transactions since July when my Mother passed away our transactions have been very disturbing. My sister and I just went through the drive and once again treated very rude. When the teller came back to the window she never said thank you , have a good day nothing and walked away.

  Response from the owner

  Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

• w

  wholesale Deals
  1

  Worst Bank ever. I have been banking there for years and when you have money they are nice when you don't they are the worst. They are not understanding of the average person's issues and they force people to have overdraft protection when they don't want to inorder to get money from them.

  Response from the owner

  We appreciate your feedback on this issue, however, it seems as though the outcome was not favorable to you. Please feel free to reach out to any part of senior management, and we would be happy to discuss this further! Thank you!

• T

  Taylor Baldwin
  1

  If I could give no stars I would. Have been banking there for 20 years within the last 4 years have had horrible service they never answer the phone or return calls when I go through drive through I get treated horribly and then get told in a very sarcastic tone to have a great day. I have never been treated so horrible by a bank.

• S

  Sadonya Sims
  1

  If I could I would give this bank no stars. Their liars & make up accounts that you have never open. Plus they take money from your account at the time that every one is having a had time as it is due to the virus. Dont bank here. The CEO Cindy Baker & Anna have no heart at all. I hope they can live with what they have done to people. My God Bless this both.

• G

  Gavin Osborn
  1

  This bank is so pathetic. The staff falls short of professional. Have been waiting on my card for two weeks that they charged me $15 dollars for a card when I have been banking with them for years! UM take care of your members much?Also I called several times. They just informed me that they sent it to the post office in alliance. How Stupid! I asked for a refund and they tell me they can’t refund it cause it was the post offices fault not theirs. Don’t go here!

  Response from the owner

  We apologize for your bad experience. We are working on organizational changes in order to better serve our membership. We would like to build a better connection with each individual member to ensure satisfaction with our services and staff. Someone will be in contact with you to discuss your experience. Thank you for being a member.

• K

  Kaylyn Boyd
  1

  Do not bank here if you can help it. I will NEVER do business with this bank again.

• J

  Joe Roberts
  5

  I’ve open an account here a year ago, and now have a loan. My experience with them has been good. My wife is from here and had her account here for years. We’d never had a problem with WHCU.

• A

  Audrey Henry
  5

  Teller Kayla is has been extremely wonderful to talk with and is always extremely professional. She is totally worth the time out of my day when running errands!

• J

  Jaime Jensen
  3

  I’ve called and left voicemails with different loan officers and no return. I Decided to do business is Scottsbluff Ne. Excellent service there!

• T

  Terry Hancock
  1

  I have been with them for 24 years. They used to be great but the new staff is horrible to deal with! I will find another credit union!