Western Finance Se 1st St, Mineral Wells

Western Finance Reviews

• A

  Anna Bernson
  5

  Mark and Shawna are always kind, accommodating and understanding of our needs. We've been customers for at least 5 years and wouldn't think of using anyone else. Their customer service is the cherry on top! Thanks guys!

  Response from the owner

  Thanks for the great review! We appreciate your business and strive to offer the best customer service in personal loans to all our customers in Mineral Wells, Texas!

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  Austin Obrien
  5

  Mark was pleasant and easy to work with. Got me exactly what I needed. It was a pain free and easy process. I would definitely recommend Mark at western finance for all your loan needs

  Response from the owner

  We appreciate your installment loan business and your recommendation! We know our loans are helping to provide financial freedom and flexibility when it is needed most. Thanks for being a loyal customer. #traditionalinstallmentloans #ourloanswork

• D

  David Kennedy
  3

  Update: I have only a few payments left, and I will have my account paid in full. I have been a customer of Western Finance, off and on for the past 20 years, Austin, Mineral Wells, etc. I have truly enjoyed my experience however, my experience with this particular leadership regime at the MW office, has cumbersome and annoying to say the least. I'm looking forward to finally paying off my loan and making the right decision of not doing business with company again. Poor Professionalism. The staff called me repeatedly today, wanting to speak with me. I was unable to take their call(s) for business related reasons. The Staff calls me at Lunch time, I call them back, no one answers the call? I'm told this is their lunch(sarcastically). The staff called me again at 1245 and 212pm. Thank you very much for giving me a chance to return your call. I called back within 10 minutes from the illegal harassment of phone calls throughout the day. They called me, four times today before 230pm???. They reached out to one of my references. Granted I was 15 days late, however, I was able to make the payment today. As I was on the phone with their staff, I got a message from my relative stating they reached out to him, the same time I was on the call. Again, thank you so much for your understanding and plight. Do not worry, I plan on getting you paid off as soon as possible. What a horrible experience.

  Response from the owner

  We are sorry to hear you had a negative experience in our branch. Please feel free to contact our customer relations department at [email protected] Customer service is our top priority. We look forward to helping you resolve this issue.

• R

  Ronnie Montgomery
  5

  I’ve been using Western Finance for 3 years now and have not a single complaint! Shanna has always went above and beyond to help me at any point and time even after I got laid off from the oil field and had no source of income! If your looking to help build your credit or need even a small loan Shanna is the one to go to!

  Response from the owner

  We appreciate your business and your recommendation! Thanks for being a loyal customer.

• T

  Terry Jorgenson
  5

  I have been doing business with western finance for about 5 years now. They have always been professional and helped out a lot. The service is great especially from Shanna McGraw she is always happy and smiling. I would recommend their business to anyone.

  Response from the owner

  Thanks for the recommendation! We are only in business because of great customers like you.

• M

  Monica Hernandez
  5

  Western Finance has went above and beyond to help me get back on track. The employees there are working diligently to help the customers meet their needs in a timely fashion with utmost respect and integrity. I highly encourage others to see what they have to offer and give them their business!

  Response from the owner

  Thanks for the recommendation! We are only in business because of great customers like you.

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  Michael David Liles
  5

  Mark and Shawna are the best. They are very friendly. They want to help you out. They try to help you get that loan that you want and will try to get you the best rates. If you are looking to get a loan I highly recommend Western Finance.

  Response from the owner

  Thanks for the recommendation! We are only in business because of great customers like you.

• R

  Robert Christensen
  5

  Shanna was very professional and very nice greeted me as I walked in door. Answered all of my questions would definitely would recommend going there .

  Response from the owner

  We appreciate your business and your recommendation! Thanks for being a loyal customer.

• C

  Christie
  5

  Can’t say enough good things about western finance. I applied online for a loan to build my credit and Mark called me the next morning to finish doing the application with me. He called me back in less than 10 minutes saying I was approved for my loan. It was a easy process I highly recommend western finance to anyone who’s looking to get a loan.

  Response from the owner

  Thanks for the recommendation! We are only in business because of great customers like you.

• L

  Lakesha Cartwright
  5

  I love western finance they are so nice good communication excellent service I will be back first time here. Good customer service 👍

  Response from the owner

  Thanks for the great review. We appreciate your business and strive to offer the best customer service to all our customers!