Western-Elston Checkexpress Currency Exchange N Western Ave, Chicago

Western-Elston Checkexpress Currency Exchange Reviews

• E

  Elise Madden
  1

  The cashier was unprofessional. I went there to cash my check she asked where did I get my check from. She made a called and told me I have to wait til Monday to verify my check. I didn’t like her attitude she was starring at me. I felt profiled because the amount of money I had. Everyone is not a crook. I will never go back to this currency.

  Response from the owner

  I first want to apologize for your negative experience. I completely understand your frustration. Unfortunately, the check cashing approval process does require our staff to obtain background information to assist the approval department with check verifications. Please understand that these questions are standard for all check cashing approvals. This however, does not excuse the manner in which you felt the transaction was handled. We certainly can do better and will address this situation with store staff. I appreciate you letting us know about your experience. Please feel free to contact us by phone (312-829-6091) or e-mail ([email protected]) if you would like to discuss this matter further. We always appreciate the opportunity to change a negative experience into a positive one!

• C

  Cynthia Stevens
  4

  I gave this place 4 stars bc there wasn't any customers. I wasn't greeted with a hello nor thank u. I've visited this place b4 n was always greeted. Maybe she was having a bad day. But she can't steal my JOY.💖

  Response from the owner

  We appreciate your feedback and positive attitude! We have discussed your issue with store staff to ensure that every customer is greeted with a hello, appreciated with a thank you, and acknowledged with a smile.

• M

  Marlene Cornejo
  5

  OMGGGGG I called here today with a general question that i needed help with, which i was clueless, Yolanda picked up the phone and answered all my questions, told me exactly what i had to do and OMG she was AMAZING!!! I can literally hear in her voice that she had a smile the whole time!!!!!! I am a Customer Service Rep and i love to help people but TODAY i was blessed to have had Yolanda to help me!!!!!! Thank you soooooooo much Yolanda you are amazing!!!!! 🌹🌹🌹🙏🙏

• C

  Carmen Caraballo
  5

  I went to this currency exchange after my horrible situation on Kedzie and Elston. With covid, I get there's been a lot of delays and leniency with things. I needed new plates but everything has been shut down for months due to COVID. The previous exchange didn't even bother to double check information since my car is a lease, and with covid and postal, I couldn't get the actual title. I think her name was Yolanda and I'm so grateful she called to confirm if my docs were okay. The other one on kedzie/elston just didn't go the extra mile and if I had taken their first answer, I would have waited another few weeks to get my registration together. Thanks to this location who went up and beyond.

  Response from the owner

  We are so happy to hear about your positive experience! Our staff works hard to go the extra distance for all who walk through our doors. Thank you for the kind words and wonderful review!

• L

  Luisa Berrones
  5

  Been coming here since 1998, the ladies here are great. I am usually helped by Yolanda or Diana and if I lived closer I would definitely come here for all their services.

• j

  j me
  1

  so went to this location a few weeks ago to see how much it would cost to take get my title transferred from out of state and tags and they wanted to charge me $700...went to a different location and paid $325...stay away

  Response from the owner

  We appreciate you letting us know about your experience. We have already contacted store staff and it appears the discrepancy in the price you were quoted and the price you paid elsewhere is simply a case of our staff being unclear on the disposition of your title. However, in order to be sure, we would appreciate the opportunity to speak with you to obtain additional details regarding the transaction. Please contact us at your convenience by phone (312-829-6091), or via e-mail ([email protected]), so we can validate our findings and apologize for the confusion. We take customer service matters very seriously and want to ensure that your issue is properly addressed. We look forward to speaking with you soon.

• A

  Alexander McCaskill (AxetheArtist)
  5

  Great Customer service. I didn't get her name, but the woman there was very nice!

• R

  Robert Ewaniuk
  5

  I've known the owner for many years very professional and the best place to get your needs done

• T

  Tom zd
  1

  The lady at the counter with short hair was very rude ..

  Response from the owner

  We are sorry to hear your visit to our location was not positive. Please know that we were immediately contacted by the store manager regarding your situation, and we completely understand your frustration. Please know, we always try our best to provide acceptable solutions for customers. However, for many transactions we are simply acting as agents of another entity (City Clerk, Secretary of State, etc.), and are therefore held to strict guidelines as to how we are able to process transactions. Please accept our sincerest apologies for not providing you with a positive experience. We are always looking to improve our handling of customer service issues and would appreciate an opportunity to speak with you further. Please contact us at your convenience by phone (312-829-6091), or via e-mail ([email protected]). We look forward to speaking with you soon!

• L

  Lynda Cintron
  4

  The staff is always kind and helpful and there's hardly a wait when I walk-in