WESTconsin Credit Union S 7th St, Barron

WESTconsin Credit Union Reviews

• J

  Jonathan Senne
  1

  4 thumbs down for Jeremy the supervisor and his "I refuse to help you" attitude. I could not be less impressed. I deposited a large check from a government grant to my business account. Because the check was over a certain amount they wanted to hold a significant portion of the funds for 11 days, however the business year for tax purposes ends in 15 days - leaving 4 days to appropriate the funds. Jeremy had the authority to adjust the limit. Rather than consider the circumstances and think of the customer, he flatly said “no” and refused further conversation, other than to say that he was busy and I’d have to wait. Oddly, there are businesses who are not subject to this hold. I restate that the funds are from a government agency therefore there is little to no risk of the check bouncing. My business, however, is not important enough to Jeremy or the credit union therefore I will be taking it elsewhere. What a silly way to lose a customer as a bank - “you are depositing too much money and we refuse to work with you based on the circumstances.” As a business person, I know that the number one rule is "The customer needs to know that you care." Unfortunately, Jeremy does not agree. The ladies at the front desk are great, however. They deserve a raise.

  Response from the owner

  Hi Jonathan, We apologize for the frustration this has caused. We strive to provide exceptional service, so we are disappointed to hear that your experiences did not your expectations. Your feedback will be reviewed by our leadership. Thank you for taking the time to share your experience and have a great day!

• J

  Jerry & Diane Henning
  5

  We have been members of Westconsin Credit Union all of our lives. They are an A+ Credit Union. They offer the best of everything, from their tellers, loan officers and everyone who works there. Everyone is very knowledgeable and helpful. We just love everything about Westconsin. I can’t see us ever going anywhere else.❤️

  Response from the owner

  Hi Jerry & Diane, Thank you for taking the time to leave this kind review about WESTconsin Credit Union and our team! Your review makes our day! We look forward to being of service to you in the future and appreciate your long term membership. Have an awesome day!

• C

  Cipher 8
  5

  I got my first auto loan here and with little established credit history (not bad credit) the process was what I would describe as easy. Since then I've gotten another vehicle loan and a couple personal loans and haven't had a single bad experience. My mother has also been banking here for over 20 years and never any issues. They're always friendly and helpful. I'de highly recommend especially if your getting an auto loan. Don't go to a bank when you can go to a credit union.

  Response from the owner

  Thank you for taking the time to leave this wonderful review and feedback! We appreciate your kind words about your experiences in particular with vehicle and personal loans. We are glad that you find our WESTconsin Credit Union team friendly and helpful. We look forward to being of service to you in the future! Have a fabulous week!

• A

  Ardis Ress
  5

  I have been with the Westconsin C.U. for over 45 years. You were the only institution that would open a checking and savings account for us as new residents. We have done all of our banking here. we have had car loans, mortgage, HELOC and personal loans through you. I have never been disappointed with the service. When my husband passed away, you helped me get set up with everything in my own name and assisted me with makng good decisions. I am very happy with your service to date.

  Response from the owner

  Hi Ardis, Thank you for taking the time to share a wonderful review of your experiences with us! We appreciate your detailed feedback about our team and services. We are glad we could be of help in so many different events in your life. Thank you for your long-term membership with WESTconsin Credit Union. Have a good evening!

• A

  Aaron Miley
  1

  IRRITATED! I am the power of attorney for my mother who has an account with Westconsin Credit Union. A while ago I was taking care of business of my mothers and had a personal check written to me, they let me cash it as i can make deposits and withdrawals. Tonight, I get to the drive up to cash a check written to me via my mothers account. The teller said she had to check with her supervisor. The supervisor said I cannot cash checks there as I can only do business through my mothers account for her. SO i was in a hurry and needed the check cashed-sat at the window for 15 minutes not giving me enough time to get to my bank or the issuers bank to cash the check. So, obviously, I could have deposited the check, then withdrew money, by the rules........ So, thanks for the waste of time and not thinking outside of the box. I guess I can move my moms account to a bank more willing to work with their customers. Thanks for nothing today.

  Response from the owner

  Hi Aaron, please accept our apology for the inconvenience this caused. I have reviewed this with the Barron team and their leadership. They confirmed you would need your own account to cash checks written to you because you are POA on your mother's account, not a joint owner on that account. If you would like to discuss this further, please give us a call at 800-924-0022 and ask to speak with Tammy Jackson, Vice President-Barron Office or if you prefer she can give you a call at the phone number on file. Thank you for taking the time to share your feedback.

• M

  Momma Hen's
  5

  AMAZING... AMAZING... AMAZING! That's all I can really say. You are treated like family and they will most definitely go the extra mile no matter what your situation to help you. Sheri at the Barron Branch is an absolute GOD SEND! Thank you all so very much for all the help you have given myself and family. Highly recommend you take your business to these folks! ❤️😁❤️😁

  Response from the owner

  Thank you for taking the time to review WESTconsin Credit Union and your kind words. We are very happy that you have had a great experience working with Sheri and our team! You are welcome; we love when we can help! We hope you have a great weekend and look forward to your next visit!

• R

  Rick Flinn
  5

  Westconsin Credit Union has been exceptional with their services to me. I’m glad to have experienced Westconsin!

  Response from the owner

  Hi Rick, Thank you for taking the time to leave this wonderful review! We appreciate your feedback about your experiences with WESTconsin Credit Union. We look forward to being of service to you in the future! Have a great weekend!

• M

  Maranda Peltier
  5

  Nothing but ease! Always a return phone call, easy loan application and friendly faces with every visit. I have a checking, savings, mortgage loan and vehicle loan through WCU, I have never had a negative experience.

  Response from the owner

  Hi Maranda, we're glad that your experiences with WESTconsin Credit Union are meeting your expectations in all aspects of the services you utilize! Thank you for taking the time to leave a detailed review with lots of feedback for our Barron office. We look forward to your next visit! Have a wonderful day!

• S

  Seels Seels
  5

  We have always found Westconsin Credit Union a good business to be associated with. From our experience, they offer the best rates and very good service.

  Response from the owner

  Thank you for taking the time to review WESTconsin Credit Union! We strive to provide a great experience so we appreciate your positive comments about our rates and service. Thank you for your membership and have a great day!

• T

  Topper Machine
  1

  After 26 years as a member, they refused to help with consolidating loans. Went to Royal Credit Union, explained what was happening, and their responce was "You are not the first one they have done this too". Within a month, I closed all westconsin accounts and went to RCU. Will never go back to westconsin, and will eagerly share my horrible experience.

  Response from the owner

  Hi Josh - We are disappointed to hear that your experience did not meet your expectations! We appreciate your feedback and our Member Experience team will review this.