West Suburban Bank (WSB Xpress Lanes Only) 22nd St, Oakbrook Terrace

West Suburban Bank (WSB Xpress Lanes Only) Reviews

• M

  Melanie
  1

  Worst merger. - debit card stopped working without replacement sent - zelle limit defaulted back to 500 which is how I pay rent making me late for payment -called customer service line they said they can raise limit, it was not raised so I called back and a different lady said no. Both 20+ min wait time Wsb was fine and friendly- this merger was mishandled imo

• A

  Andy Savenok
  1

  I’ve had a business banking relationship with this bank for well over a decade and before that my parents did. This bank knows my family very well. I have a checking account with a substantial amount of money in it. Whenever I come to the bank about a financing opportunity, they setup a bunch of hurdles that other banks don’t. It’s a one way street with this bank. They will use your money but they will make it very hard if not impossible to use theirs.

• R

  Rachel Sandoval
  1

  The branch is not OPEN!! All deposits have to be made through the ATM. There isn’t even a night deposit option. And to make it worse, the machine lost the deposit and I am still waiting for a response from “technician” whether it is in the machine or not. So frustrating!!

  Response from the owner

  Hi Rachel: The Oakbrook Terrace lobby is temporarily closed, however, the WSB Xpress ITM tellers are available during extended hours to serve your banking needs in the drive. Your feedback is important to us. We apologize that the ITM was unable to scan a check within your deposit. Our technician was deployed and we were able to successfully complete your deposit transaction. We apologize for the inconvenience this may have caused you. Thank you for your business. We truly appreciate it.

• C

  Carl Batchelder
  5

  Everyone that works there are nice and kniwl knowledgeable

  Response from the owner

  Hi Carl: Thank you for your 5-star rating and for taking the time to post your review. We are happy you find the staff friendly and knowledgeable. Thank you for choosing to bank with West Suburban Bank. We appreciate your business.