West Suburban Bank W Loop Rd, Wheaton

West Suburban Bank Reviews

• L

  Lauren Zessemos
  1

  I've been with West Suburban Bank for 23 years...but since Old Second took over just over 2 weeks ago, I'll be taking my business elsewhere. AWFUL Customer service (when you can get ahold of someone), HORRENDOUS online banking (good luck trying to figure it out, and nobody answers the phone or get's back to you to help), unreliable, and incompetent. How are you people even in business?!?

• J

  John Maurer
  1

  Since 1999 I enjoyed West Suburban Bank. They cared for me they watched out for me. Old Second National Bank absorb them in 2022 and ruined everything.

• A

  Andy Savenok
  1

  I’ve had a business banking relationship with this bank for well over a decade and before that my parents did. This bank knows my family very well. I have a checking account with a substantial amount of money in it. Whenever I come to the bank about a financing opportunity, they setup a bunch of hurdles that other banks don’t. It’s a one way street with this bank. They will use your money but they will make it very hard if not impossible to use theirs.

• P

  PB J
  1

  I have had problems with this location twice. The first was with inexperienced bankers who didn't know how to close out a simple savings account. While I was there, there was also another person who was having problems with their account.(Red flag!) The second was when my international husband was treated poorly by the staff. He has had no problems at our current bank, only this one.

• C

  ChopsandToots
  1

  The teller Nonita was so slow. Instead of providing good customer service in a quick and efficient manner, she opted to chat it up with the clients so instead of waiting what should have been four minutes turned into ten, and she proceeded to take her sweet time with me and wouldn't let me leave when I was on my lunch break and doing just a simple cash deposit. I will never deal with that woman again. I was on my lunch break just trying to do a quick deposit and I ended up wasting more time than necessary.

  Response from the owner

  Thank you for being a valued West Suburban Bank customer. WSB takes great pride in providing our customers with only the best service. It concerns us when we don't meet your expectations. We look forward to discussing your concerns in greater detail. My contact information is below. Please give me a call at your earliest convenience. I look forward to hearing from you. Thank you, Maegan Walker West Suburban Bank Danada Branch Manager (P) 630-652-2497

• N

  Nancy Rogers
  5

  West Suburban Bank is responsive to my banking needs. Their service at physical locations is fast and accurate and their on-line presence is easy to work with. I highly recommend this Bank!

• z

  z
  5

  I recently started banking with West Suburban and have only had the pleasure of working with Nonita at this point. Excellent service and extremely friendly.

  Response from the owner

  Thank you for your review. We will be sure to pass along the information to Nonita's manager. We truly appreciate your business and look forward to being your financial partner for years to come.

• m

  megan Davis
  1

  Very slow and rude. Most of the time no one even lifts an eye when you walk in .

  Response from the owner

  Thank you for taking the time to write a review in regards to your most recent visit to our Danada Square branch. At WSB, we pride ourselves in providing outstanding customer service. We are sorry to hear that you did not receive the level of service we strive to deliver. We take all feedback seriously and the Branch Manager at the Danada Square location will be reaching out to you personally to discuss your concerns.