Wescom Credit Union Harbor Blvd, Costa Mesa

Wescom Credit Union Reviews

• B

  Bob Estefani
  5

  Ozzy helped my mother open a checking and savings account, as well as an auto loan. He was very friendly, professional, and knowledgeable. He was also patient and worked with us very effectively. Thank you Ozzy! We appreciate you!

• C

  Cherie Morales
  1

  From the best to the worst! I have been with Wescom for more than 25 years. Their service in the past has always been great. The last few years, they are just like every other terrible bank. The banking system has changed so often for absolutely no reason. Each time they made a change it becomes more confusing. I have been trying to make additional car payments and the system will not allow it. If I made an additional payment, the system will deduct it from the regular payment. I have been online several time and can't figure it out. I have been trying to call in for more than 2 weeks. As I write this, I have been on hold for more than 25 minutes. I have been on hold for as long as 35 minutes and gave up. This is so frustrating! Time to look for a new bank or credit union. What a huge disappointment Wescom! I actually don't think they care about losing customers.

  Response from the owner

  Hi Cherie, we appreciate your feedback and your long term membership. We apologize for not meeting your service expectations when using Online Banking and calling our Member Contact Center. We'd like to chance to speak with you further and learn more about your experience. Please send your contact info to [email protected] and we'll have a team member reach out to you directly. Thanks.

• Y

  Yanci Martinez
  1

  Sadly Wescom Costa Mesa Customer service is getting worse and worse. They are never able to help. They give you the option to have Alerts for fraudulent transaction but when you call to report them, they are not able to stop payments. I recently had to change my card because an open dispute. I have Travelers Insurance with Auto payment. I called to make an update in my card number but they cannot help with that. I cannot make updates by myself because that payment is not in my Bill Pay account. I have to wait until Travelers declined the payment and send a letter saying my automatic payment has been suspended because my card was declined. Then I have to call again asking for help to update my card information. Unbelievable!😲

  Response from the owner

  Hi Yanci, We apologize for not meeting your service expectations when visiting our Costa Mesa Branch and using your Wescom card. We'd like to learn more to see how we can help. Please send your contact info to [email protected] and we'll have a team member contact you directly. Thank you.

• R

  Raven TheHuman
  2

  This review is strictly for the people working here and not the institution itself. The institution is great and I've been banking here for over 10 years. I usually visit the Irvine branch but have moved... The woman who helped me last was not LGBT friendly and repeatedly used incorrect pronouns and name despite starting the conversation with, "Hello, my name is Raven...". Another instance a different worker became very short with words after I mentioned other banks using preferred names for trans* people on their cards... I really love this institution but I would hate to walk into an atmosphere of workers anticipating to clock out or becoming shooketh after mentioning something relating to LGBT people. Kind of hope this improves or I'd rather make the drive to the Irvine location. :/

• A

  Alfredo Nunez
  5

  Very high end new location. The tellers are very helpful and the bank looks very clean. The design looks is neat. I have been a 15 year customer and Wescom has been great to me. I love this bank.

• R

  Rudy Tovar
  1

  I'm starting to question how things are being run. I'll need to have a federal review of how they follow-up with documentation. Not all departments are communicating with each other, and are questionable when a certain task is suppose to have been done. Example; lost documents. and individual not reading history of phone calls and payment arrangements being ignored after having it been documented by main branch.

  Response from the owner

  Hi Rudy, thank you for the feedback. We apologize for not meeting your service expectations. We'd like the opportunity to speak with you further about your concerns, so please email us at [email protected]. Thanks.

• J

  Josephine Heyn
  5

  Wescom is a great bank. The tellers are very helpful and knowleagble. they gave me a good rate when I bought my Honda Civic very good service and would recomend it to my friends and family.

• C

  Christian *
  5

  Friendly and professional staff. This is one of Wescom's better branches. No long lines ever. Ample parking.

• M

  M. D.
  4

  This is a nice bank easy going and lots of parking spaces and they have Atm machine and good branch.

• H

  Hector Sevilla
  1

  Do not bank here. Really bad customer service, horrible policies, money hungry and rude