Wells Fargo Home Mortgage Dallas Pkwy, Frisco

Wells Fargo Home Mortgage Reviews

• B

  Brian Harrington
  1

  This branch of Wells Fargo Home Mortgage is terrible to work with based on my experience.. I can’t recommend them to you or anyone else. Perhaps try another branch. I’d rate my experience a total failure based on the poor customer service, lack of professionalism, lack of follow through and inability to work with anyone other than the lousy agent I was assigned to, after several requests to do so. It was a fiasco in Frisco from the very beginning. Why one star? Well the staff is extremely slow to reply, especially with escalated urgent issues. Seems the small staff doesn’t have a clear understanding of rate terms and geographic conditions as applicable to Texas. Rates, terms, etc may be given to shoppers which are applicable only in other states. This happened to me. Right after a full credit disclosure by me. My credit was a non-issue by the way. They claim it was a one time system glitch. Ok. I can see that I guess. Worse, was that the rest of the lousy experience was equally as painful and unnecessary. Based on my personal experience this location has seems to house the most uniformed, powerless, incapable loan agents in the WFM network. I’ve banked with WF for over 20 years. This was the worst experience I’ve ever had. My experience may have been a one off accident and my intent is not to harm any reputation. It is however to share my personal experience and inform fellow consumers shopping for mortgage products to think twice before using this WF Mortgage outlet. * Its come to my attention that this Wells Fargo Mortgage location does not have a manager which is probably while it’s out of sync with other locations. Report Card: Wells Fargo Mortgage Frisco located at 9320 Dallas Pkwy F = Fail

  Response from the owner

  Hi, Brian. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• L

  Linden Tree
  1

  Wells Fargo has been in the news often enough for how they cheated their customers, that I should have known better than to attempt working with them. Don't waste your time or money with any of these clowns.

  Response from the owner

  I’m sorry to see you feel this way. Please email me at [email protected] with your full name, phone number, mailing address, Google username and some details about your visit (no account numbers). I also ask that you mention your review on a Wells Fargo location. I look forward to addressing your concerns. -AJ, Wells Fargo HL Social

• R

  RubydragonRider
  1

  Called. Filled out application thru email. Called again. Called again No return calls. No return emails. Going on 2 weeks now. This company is garbage

  Response from the owner

  Hi, Stella. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your application. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social