Wells Fargo Drive-Up Bank Highway, Humble

Wells Fargo Drive-Up Bank Reviews

• F

  Factor - ade
  1

  Temporarily closed. Maybe due to the some electrical company working on something near by, but now I have to go out of my way to make my payment at another branch that's not close to me.

  Response from the owner

  I appreciate you bringing this to our attention, and this issue has been reported to the appropriate teams. To confirm the operating hours or services for any of our locations, please visit https://www.wellsfargo.com/locator. If you’d like to discuss any concerns, please feel free to email us at [email protected]. Be sure to include your full name, Google username, phone number, and address (no account numbers). -Jessica, Wells Fargo HL Social

• W

  Wedding Design
  1

  I switched from Chase to WF…… the customer service sucks. The tellers in lobby act like they don’t want to help you. They approach you asking to explain why your there. No privacy whatsoever, some conversations concerning your bank account is private, then they rush you while your trying to explain. They’re favorite line is “everything is online “ 🙄….

  Response from the owner

  I'm disappointed to learn about your experience with the associates at this location. To ensure I can look forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I apologize for the experience and look forward to discussing this further. -Nick, Wells Fargo HL Social

• K

  Kenny A
  1

  I’m gonna go out on a limb here and say if they haven’t fix the SAME problem in the last 6 years (Horrible customer service) then I don’t think they’re interested in fixing it!!!! Stay Away from this branch.

  Response from the owner

  Your feedback is important, Kenny, and I'd like to learn more about your concerns about this branch. Without sharing account numbers, please email me at [email protected] with your full name, phone number, and address along with your Google username. Be sure to mention you posted a review on a Wells Fargo location as well. I assure you I’ll do my best to address your concerns. Thank you. -Nick, Wells Fargo HL Social

• S

  Sylvia W.
  1

  Would give 0 stars if I could. This branch has the worst service I’ve had by far of any bank. I waited an hour to open an account just to be told that they were closing and that I had to make an appointment for another day. I had signed in on their waitlist through my phone (like their sign instructed) when I came in and no one acknowledged or checked on me in that hour that I waited patiently for service. The employees were completely insincere with their apologies and more focused on kicking me out than making things right. I highly recommend that management re-train their staff on basic customer service skills and update their signs if appointments are required so that another poor soul does not waste their time like I did. This is the first and last time I will ever visit this location.

  Response from the owner

  This is not the customer experience we strive for, Sylvia, and I’d like to take a closer look into what happened. At your convenience, send an email to [email protected] with your full name, phone number, and address (no account numbers). Please also include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• A

  Ahmed Nasir
  1

  Slow teller, asked for change gave me 20's and made me wait again. When I sent back the 20's for change.

  Response from the owner

  This is not the customer experience we strive for, Ahmed, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Casey, Wells Fargo HL Social

• L

  Leah Lynn
  1

  Service. Sucks really bad. Worst ever Too many errors on.my account. Drive thru Daily hours. They need to.close down for good. Go to 100 % better service chase. Bank Better service Better open hours / weekly & Drive thru. Are great and fast Go to chase bank. . Dont look back.

  Response from the owner

  I'm really disappointed hear that, Leah, but I appreciate you taking the time to share your feedback. Please send an email to [email protected] with your full name, phone number, and address (no account numbers), and I’ll do my best to ensure any outstanding concerns you have are addressed. Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you. -Casey, Wells Fargo HL Social

• C

  Casie Whatley
  1

  I use this bank to make deposits for my job! They have one lane for commercial and 4 for everyone else.. commercial lane is usually 2 to 4 cars deep.. at the moment, 3 cars in commercial, zero in the others! I am always late to open my job cause I have to wait here sometimes more then 30 minutes... can you please open another commercial lane?????? This is ridiculous!!

  Response from the owner

  Hi, Casie. I'm truly sorry you continue to experience long wait times at this location. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Shannon, Wells Fargo HL Social

• M

  Michael Compton
  5

  While I'm not a Wells Fargo customer, I needed some help from them in locating a check I'd cashed several months prior. Not only did they help me out immensely (especially given my lack of information on how to locate the check), but they were able to help me promptly and gave me excellent, professional service. While I can't speak to Wells Fargo's banking services, I can definitely say that the customer service I received was excellent and extremely helpful!

• W

  William Peery
  2

  Be prepared to wait in extremely long lines for drive thru banking, they will also make sure to take care of commercial customers first.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• S

  Sabrina Smith
  1

  The worst Wells Fargo I've ever gone to! They have horrible customer service in the drive through... I go to this drive through every week for commercial, I can always expect the same rude service each time.