Wells Fargo Bank W Main St, Humble

Wells Fargo Bank Reviews

• G

  Geoff Yu
  1

  Horrible branch. We were told to sign in by Karla and waited an hour to be called on. The mobile wait list stated we were 4th in line. We then see Karla leave the building so we asked another representative on the status and said there an additional 1 hour wait unless the next person in line doesn’t show. The branch is empty and apparently Karla went to lunch. Karla didn’t care about people waiting. She was at her desk doing nothing most of the time before she left for lunch. Branch staff will not jump the line regardless of the branch being empty. It will take you 1 week to access your safe deposit box. Bottom line is, this organization is utmost awful and there are plenty of other options out there. Wish I could give less than 1 star.

  Response from the owner

  I'm sorry to learn about your experience at this location, Geoff. Could you email me with more details about your interaction with the associate you mentioned? Please address it to [email protected], and be sure to mention your Google username and review as well (no account numbers). I'll make sure your visit is reviewed by the appropriate team. Thank you for your feedback. -Nick, Wells Fargo HL Social

• T

  Tiff Banks
  1

  The customer service here is awful. I simply asked for my statement and was refused by Jorge and told I had to wait in line for the tellers because he was about to go to lunch. I have removed all my money from Wells Fargo due to their business practices

  Response from the owner

  I'm sorry we didn't provide the customer experience you expect from us. I’d like to connect you with a specialist who can address this concern and share more information for this type of policy. Please email [email protected] mentioning your review and your Google username so I can keep an eye out for your message (no account numbers). Thanks in advance. -Shaun, Wells Fargo HL Social

• C

  Charles Jastre
  4

  Very impressed with the service that I received. Everyone treated me like a best friend even though I came in work clothes ... at closing time. While every place else was giving me the run-around, they gave me the loan that I needed ... that day. If I had got there in the morning, the loan proceeds would have been in my account the same day. There are actually two Bank locations on two separate blocks. The main building has a large lobby with full facilities, even lock boxes; and a drive up ATM on the side. One block to the South is a building with no lobby, but many (11) drive through lanes, offering a variety of services.

• A

  Amy
  1

  Banker not friendly. Didn’t offer me any bags to carry the coins I exchanged from dollars in.

  Response from the owner

  Thanks so much for your feedback, Amy. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• V

  Valeria Rivera
  1

  Do not bank at Wells Fargo!! They’re terrible & just take your money!

  Response from the owner

  What makes you say this, Valeria? Please email me at [email protected] with your username and some details about your visit (no account numbers). I also ask that you mention your review on a Wells Fargo location. I look forward to addressing your concerns. -AJ, Wells Fargo HL Social

• K

  Kevin ixviixiii
  1

  Worst branch I have ever been to , I came to get a temporary card and when I was at a restaurant it didn't go through . When I called the 1-800 number they said they can't do anything with temporary cards I would have to go to the branch that have it to me. I called about 20 times to the lady who helped me at the bank and I called the manager and nobody would pick up , I had to come back to the bank 25 min away from where I was and had to come back and wait another 20 min till the lady was available again . Made me want to consider banking somewhere else .

  Response from the owner

  Thanks so much for your feedback, Kevin. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• D

  Daniel Hughes
  4

  A good branch to visit when needed. The staff is always friendly. Wait tomes very a bit but i have never waited more then then 30 minutes to see someone. Clean branch. Please do be cautious with the Covid pandemic this branch is under limited service for walk in. If you need an associate for non-teller business you do have to set an appointment.

• J

  Jeffrey Dornak
  1

  If I could give it less than one stars I would. At 1:00 PM and there’s only one drive-thu teller. There were eight cars waiting and the teller was spending 15 minutes on one person. The drive-through is for quick transactions only and the person having problems should’ve been directed inside.

  Response from the owner

  Thank you for bringing this to our attention, Jeffrey. Let me look into your experience and do my best to assist. Please email [email protected] with your full name, Google username, phone number, and address (no account numbers). Be sure to include some more details and mention you posted this review. Thank you in advance. -Liz, Wells Fargo HL Social

• T

  Teresa Rodriguez
  1

  Horrible customer service. Tellers are very lazy And don't like doing anything extra. it's hard enough for them to do their job so if you ask For additional service they tell you they cant do it. I had to end up going to another Wells Fargo just to get great customer service because this one lacks it .

• J

  Jessica B
  2

  Awful experience.... twice.... kind of sad to see I'm not alone. This branch alone makes me question my loyalty to Wells Fargo. First time I went in, I was overlooked and people after me who did not sign in were taken before me - so I left after 45 minutes (I was on my lunch break). Second time I used the drive thru to cash a check and the teller made up some BS excuse about how since it's an insurance check she couldn't take it and it would be returned to me, even though she "could try".... My husband took it to his branch in Greenway and they cashed it no problem and had no clue what the other teller was talking about. This is a poor excuse for a bank. The people that work there (especially the branch manager) should be ashamed of such an awful place of business.