Wells Fargo Bank N Tatum Blvd, Phoenix

Wells Fargo Bank Reviews

• J

  John Stein
  5

  Prompt and courteous service. Tellers are helpful during Covid restrictions..

  Response from the owner

  Thank you for choosing Wells Fargo. We appreciate your business and you for taking the time to share this feedback. -Shaun, Wells Fargo HL Social

• P

  Patrick Williams
  1

  “We’ll, we used to have a notary public, but she doesn’t work here anymore…yeah, we can’t answer the phones either, too busy…”

  Response from the owner

  Hi, Patrick. I'm sorry we haven't been providing the customer experience you expect from us at this location. To ensure I can forward your concerns to the appropriate team, please email me with some details about what happened at [email protected] (no account numbers). Be sure to mention your review and Google username so I can keep an eye out for your message. I look forward to discussing this further. -Nick, Wells Fargo HL Social

• A

  AmberBamber
  1

  Normally, I have a great experience with Wells Fargo. However, today I did not have a good experience with this location. Today, I decided to use the drive up service lane because it was practically empty with only one other customer in the other lane. I sent my tube over to the teller and was not acknowledged until I had been sitting there for at least 6 or 7 minutes when I pressed the "call teller" button. The teller said hello but did not tell me that she would be right with me or asked what they could help me with. So I sat there for another 15 MINUTES waiting for someone to help me. After I had been waiting this amount of time, a customer had pulled up into the lane next to me and the teller greeted them right away and helped them with their service. At this point, I was getting extremely upset since I had wasted over 20 minutes of my time waiting for someone to help me with a simple transaction. It wasn't until I was showing irritated body language that I was getting pretty upset with the situation. At this point, the teller finally acknowledged me and deposited my money in less than a minute. To reiterate, this transaction should've taken a couple minutes (if that) TOTAL. However, it ended up with a customer waiting for over 20 minutes to be acknowledged and served. I had gone to this location several times over the past couple of years that I have been a Wells Fargo customer. However, Wells Fargo has now lost a loyal customer at this location. >:(

• M

  Mark Winograd
  5

  Wells Fargo closed branches just north and south of this branch; but, they have not added enough tellers to keep up with the added business; avoid busy times or you'll have a long wait. Water and coffee are free. Tellers and bank officers are friendly and professional. 5 stars even after noting above.

  Response from the owner

  Thank you for the feedback on this location, Mark. If you’d like to discuss any concerns, please feel free to email us at [email protected] (no account numbers). -Shannon, Wells Fargo HL Social

• M

  Mihajlo Mrdja
  5

  This branch speaks to Wells Fargo Brand, high quality customer service, very convenient and very resourceful. This branch gives you a local banking feel and always goes beyond to satisfy their customers. I will continue to due my business here and recommend everyone to get a quality experience.

• D

  David Cruz
  5

  Such a friendly and caring staff. When dealing with a lost loved one and handling their affaires. It's important that you have someone who is knowledgeable. They took such great care of me during a very difficult time. Even I myself was impatient and sometimes a bit rude. They still cared, and made sure things were done right the first time. Thank you!

• s

  steven liu
  1

  Would prefer going to another location. Would not come back here even for the convenience. Very displeased with my experience I had at this location. I don't appreciate them attacking my intelligence and what I have become accustomed to when going to any of my regular branches. The female manager in charge could have handle better, very disappointed in the service provided. Did not feel very welcome. No stars would be more appropriate.

• R

  Russ Henzel
  1

  I just tried to make an appointment on the website to see a banker, and there are no time slots available from now (Dec 29) through the end of January. I tried every date. I think they are screwed up.

  Response from the owner

  Hi, Russ. Your review caught my attention, and I will have the appropriate team look into what's going on. If you could mention your review and Google username in an email to [email protected], I'll forward this matter for review as soon as I receive it (no account numbers). I apologize for the experience and look forward to discussing this further. -Janet, Wells Fargo HL Social

• K

  Krista Hackley
  1

  Both ATM's not working and 1 employee to help customers. The dim future of USA...

  Response from the owner

  Thank you for bringing this ATM issue to our attention. I apologize for the inconvenience, and I've reported this matter to the appropriate teams. Please email me at [email protected] to further discuss your experience. Be sure to include your full name, phone number, and address (no account numbers). -Jessica, Wells Fargo HL Social

• G

  George Smith
  5

  Colors are friendly courteous and polite manager is very kind and polite too

  Response from the owner

  We appreciate your feedback, George. Thanks for choosing Wells Fargo. -AJ, Wells Fargo HL Social