Wells Fargo Bank W Slaughter Ln, Austin

Wells Fargo Bank Reviews

• b

  billy jeffrey
  5

  Opened an account at Wells Fargo after PNC took over BBVA. Best decision I ever made. Carlos made the entire process a simple and hassle - free experience. The staff always greet you when you walk in and are always helpful. I very highly recommend Wells Fargo.

  Response from the owner

  I’m glad to read you had such a wonderful experience working with Carlos. I've made sure both he and his manager are aware of these kind words. Thanks for the feedback. -Shaun, Wells Fargo HL Social

• A

  Austin McCarthy
  5

  Due to COVID there is a Personal banker by appointment only. I did not realize this until I was in the parking lot and saw the sign. I gave them a call and they got me in for an appointment almost instantly. My personal banker was Mecholah and she was fantastic. She was very helpful and personable! She made the experience very smooth and pleasant! Very nice facility as well.

  Response from the owner

  It’s wonderful to see that you had such a positive experience with Mecholah. Thank you for taking the time to share these kind words. -Janet, Wells Fargo HL Social

• B

  Brandon Guinn
  1

  If your going to be appointments only, put a sign up that says appointment only, and why do we need an appointment at the bank. Every other business is operating just fine. I've called 5 times now and been put on hold over 45 minutes. I can't access and get service on my own account. I've been a customer for 27 years. I'm now done. The past two years have been nothing but trouble. I could keep going but I don't have the time. Customers should be able to access their account either by phone. If neither of these work, offer a solution.

  Response from the owner

  Hi, Brandon. I apologize for the frustration this has caused. As an essential business, we strive to remain open where we can to serve you, while continuing to prioritize the safety of our customers and employees. We are actively taking precautions including reduced lobby access with social distancing measures, and you may need to make an appointment to meet with a banker at some locations. To be sure your concerns are addressed, please mention your review and Google username in an email to [email protected] (no account numbers). Thanks. -Janet, Wells Fargo HL Social

• J

  Jw Irvin
  1

  I'm not sure if it's Wells Fargo as a financial institution overall, or just this branch, but they are inconsistent on many levels of service. I tried to setup an account years ago and their agent could not even explain policy correctly, so I left. A few weeks ago, my partner and I went in to transfer money in his account, which we had done 3 previous times at this location, and they denied the transaction, quoting policy. However, they didn't follow the policy 3 times before, and other locations didn't follow this alleged policy either. My suggestion, take your business to a credit union and stop setting up accounts with banks like Wells Fargo that don't care about the customers.

  Response from the owner

  I’m sorry to see you were unable to complete your transfer. Let me look into what happened. Please email [email protected] with your full name, Google username, phone number and address. Be sure to mention you posted a review on a Wells Fargo location and do not include any account numbers. Thanks. -Liz, Wells Fargo HL Social

• S

  Simon Mouer
  5

  Wells fargo has been my favorite bank for decades -- the same great service at any branch. Almost all my banking now is done on-line, but occasionally I use their ATM for deposit or some cash. Very fraud sensitive -- will block a suspicious transaction -- which sometimes means they block the account access, which requires a phone call or a branch visit. But with 24/7 customer service, I have always been able to timely resolve an issue, even while traveling overseas.

• O

  Ola G
  4

  The branch is nice, clean with a "new" feel and is in a convenient location. The staff are very friendly every time I've had to go here. I have had to wait very very long times when wanting to speak with a banker. Once I waited about 35-40 minutes and another time about 15-20 minutes while another time it was no waiting (minutes before closing). Unfortunately, the one time there was no waiting the banker wasn't able to help me and instead told me I had to come back with other documents on the following day...

• J

  James DeLoney
  1

  Didn't bother to ask when I setup business checking if I wanted paperless delivery. Were not able to setup paperless statements via phone or walk me through the process online.

• E

  Erik Munoz
  1

  Customer service was the worst im a over the road trucker dont even live in the area told her I haven't ate all day and pulled in with my 18 wheeler and was told she couldn't get me a debit card because she's booked for the rest of the day closing my business account asap never again

  Response from the owner

  Hello, Erik. I'm disappointed to learn you didn’t get the help you needed at this branch. To ensure I can forward your feedback to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• B

  Bobby Rio
  5

  Always friendly and helpful. Convenient location. My favorite bank.

• J

  Jinesh Karia
  5

  I've had wonderful experiences with the staff on every occasion.