Wells Fargo Bank Kanan Rd, Agoura Hills

Wells Fargo Bank Reviews

• N

  Nico Kelly
  5

  I love my Wells Fargo!! Tigan the branch manager help me get my first credit card 7 years ago. They have always treated me like family and take great care of me. I truly appreciate everyone there.

  Response from the owner

  Good morning, Nico. It’s wonderful to see that you’ve had such a positive experience. I truly appreciate you taking the time to share these kind words with us and have a great rest of your day! -Shannon, Wells Fargo HL Social

• L

  Lauri Markson
  1

  Not impressed with this branch whatsoever. Go somewhere else. The manager has a hard time keeping his mask on, touches his mask every ten seconds. He was helpful in setting up some banking stuff for me, but he seems so smarmy and off-putting. (Sorry.) Another banker told me, when I was asking about my son's account, that banking wasn't a right but a privilege. How odd. I was so taken aback. So odd.

  Response from the owner

  Hi, Lauri. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• M

  Margalit Francus
  1

  Total disregard to the securing of your identity information in this branch! I went in to open an account for my son May 7 . The banker who helped me made s mistake and opened it in my husbands name instead . Upon realizing the mistake he proceeded to cancel the account and open the correct one with the correct payee. He assured me that the original error account paperwork would be shredded! Well guess NOT! Two weeks later these papers containing ALL our personal info were found by a stranger on the street under a bush half a mile away from the branch ! The bank can’t seem to explain how this happened . With such a careless attitude to personal information I’d recommend to stay away from this branch !

  Response from the owner

  Thank you for bringing this to our attention, Margalit. I want to make sure this is investigated and addressed. Please email [email protected] with your full name, Google username, phone number, and address (no account numbers). Be sure to mention you posted a review on a Wells Fargo location. -Liz, Wells Fargo HL Social

• R

  Robert Y
  5

  This Wells Fargo has a very welcoming atmosphere. As a first time banking teen customer I didn't worry about anything. Every employee was wonderful and friendly. Today I went to deposit money and I was tended by a teller Jessica. She assisted me with the deposit while maintaining a friendly socialization. Awesome customer service.

• S

  Steve Nicholson
  1

  They told me they would call me back today to answer my questions. They did not ! Still waiting.

  Response from the owner

  Hi, Steve. I appreciate you bringing this to our attention, and I’ll do my best to ensure this matter is addressed. Please send an email to [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username, and mention you posted a review on a Wells Fargo location. Thank you for your time. -Nick, Wells Fargo HL Social

• Y

  Yosef Rosen
  5

  Tigran (the branch manager), Shahnaz and the rest of the team here are incredibly friendly and professional. Even though this is not the closest branch to my home or office, I go out of my way to use this branch because of the excellent customer service I have received over the years.

• V

  Valeriya Komova
  1

  Not very happy with the customer service. Came in at 9am for something and they weren’t helpful at all.

  Response from the owner

  This is not the customer experience we strive for, and I hope you'll accept my sincere apology. To ensure I can look into this matter and forward your concerns to the appropriate team, please email me at [email protected]. Be sure to also include your Google username. full name, phone number, and address (no account numbers). Thank you. -Jessica, Wells Fargo HL Social

• C

  Calvin
  1

  Had me waiting over an hour to cash a check that they eventually said they couldn’t cash what a waste of my time

  Response from the owner

  Thanks for your feedback on this location, Calvin. I know how frustrating a long wait can be, and I hope you'll accept my apology for the experience. To ensure I can forward your wait time and check concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Janet, Wells Fargo HL Social

• A

  Alex Torres
  1

  Went to purchased a cashiers check and the teller goes through the whole process and has me signed only to tell me that the printer is not working!! REALLY??? Pathetic....

  Response from the owner

  Hello, Alex. I apologize for the inconvenience and will forward your feedback about this branch appropriately. Please send me an email at [email protected] and mention your review and Google username (no account numbers). I look forward to addressing your concerns. -Shannon, Wells Fargo HL Social

• J

  Jenny Barraclough
  1

  A vocational nurse License is ANOTHER form of ID. It's from the STATE!