Wells Fargo Bank Ne Pine Island Rd, Cape Coral

Wells Fargo Bank Reviews

• S

  Sonia Padua
  1

  Had an appointment for 2:00 was running a little behind so I called to ask if it was okay to come in. the branch did not pick up the phone. Call went to customer service representative The call center send it should be okay since it was only a few minutes behind. I got there 20 minutes after took them 28 more minutes to acknowledge me and asked me to wait till a banker was available walked out the branch at 3:30 with out being seen.

  Response from the owner

  Thanks for bringing this to our attention, Sonia. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• H

  Harold Guerra
  1

  Came by as a walk-in anticipating being treated as lower priority than those with an appointment. Our question was quick, but the floor manager (no name tag) comes over and tries to push us away because she had an appointment scheduled in 15 minutes. She said for us to go online but didn't know what to do after that. She had a tablet in her hand and refused to open the WellsFargo website to show us how to navigate to answer our question. Rude women-she has curly black hair. Be aware.

  Response from the owner

  I'm so sorry that you felt you had a one star experience at this location, Harold. If you'd like to speak with a specialist about your visit, please share some more details in an email to [email protected]. Be sure to mention you posted a review on a Wells Fargo location as well. I assure you I’ll do my best to address your concerns. Thank you. -Nick, Wells Fargo HL Social

• H

  Hunter Foster
  1

  Worst customer service I've experienced at this bank. The guy who was working at the front door this morning doesn't need to be working with this bank. Flat out told us he didn't have the time to deal with us. Wish you guys actually valued your account holders. Next step is closing the account and finding another bank!

  Response from the owner

  I'm sorry to see that we haven't met your expectations at this location, Hunter. If you'd like to discuss your visit with this associate with a dedicated specialist, please share some more details in an email to [email protected]. Be sure to mention your review and Google username as well (no account numbers). I look forward to discussing this further. -Nick, Wells Fargo HL Social

• J

  Jen
  5

  Wells Fargo is great been with them for ten plus years. Great customer service at this location. Great account features. Only thing I dislike is that the Wells Fargo closest to me was closed down and this location seams busier each time I have to go inside.

  Response from the owner

  Thank you for choosing Wells Fargo. We appreciate your business and you for taking the time to share this feedback. -Shaun, Wells Fargo HL Social

• G

  Gary Knight
  3

  It's partly the bank itself and also the national bank company. I cannot call the Local branch. Contact takes too much time or is totally impossible!! I will be closing all my accounts as soon as possible!!

  Response from the owner

  Thanks so much for your feedback, Gary. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• S

  Scott Prater
  1

  I consistently have bad experiences at Wells Fargo, but this branch is the worst.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Casey, Wells Fargo HL Social

• K

  Karen Turner
  1

  Wells Fargo obviously doesn’t care about getting new customers. I arrived at Wells Fargo on Pine Island Road at 4o’clock Jan 5, and only one person was there to open a bank account. I was told by that person, a gentleman, that he had an appointment at 4 o’clock. If they didn’t show in 10 to 15 minutes he would take me. I waited 15 minutes he walked past me ignoring me. I got up and left. Went to a different bank. I’m sure I will be treated better somewhere else.

  Response from the owner

  This is not the customer experience we strive for, and I hope you'll accept my sincere apology. To ensure I can forward your concerns to the appropriate team, please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• M

  Mojgan Styner
  1

  Unfortunately I had one of my worst experiences today with this branch. This would be my last time that I go for any of my banking needs to this branch. I would suggest that they would invest more on Training of their staffs in order providing people with accurate information and save more time for both sides. Just hoping that other branches can be more helpful and knowledgeable.

  Response from the owner

  Hi, Mojgan. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• R

  Roelens Vacations
  4

  Great Bank. They had a remarkable presence at the National Assoc of Realtors convention in San Diego and offer many products for loans, banking, residential and commercial to fit your needs. We are military and have a great military program. My only complaint is sometimes the wait is long to talk to a person at the bank. My husband and I have waited thirty minutes or more.

• J

  Joan Schlereth
  1

  I like that they are open til 6pm, but I’m sitting inside waiting for assistance. One person ahead of me, 4 people after me and I had to wait 30 minutes. I need a person to assist me and they have 3 reps all busy. Sad, they take my money quickly and easily but when I need help, the customer service is lacking.

  Response from the owner

  Thanks for your feedback on this location, Joan. I know how frustrating a long wait can be, and I hope you'll accept my apology for the experience. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Janet, Wells Fargo HL Social