Wells Fargo Bank Byers Dr, Glen Mills

Wells Fargo Bank Reviews

• K

  Kevin Creighton
  5

  I highly recommend Constantine Nicopoulos for his professional banking and business advice. Constantine helped with increasing our business credit card limit. He guided us through the process and regularly kept in contact to ensure success. Constantine is a valuable advisor and representative of Wells Fargo.

  Response from the owner

  Thanks for the great review, Kevin! I've forwarded your kind words to Constantine and his manager. -Casey, Wells Fargo HL Social

• P

  Pretti Preacher
  1

  This is the most unprofessional branch I have EVER been to in my life. I have been a Wells account holder for 7 years. I am multiple check accounts, teen accounts, business and credit card accounts. All the banker talked about was making commission off of his investment customer. When he realized the customer was more than 15 minutes late he decided to service me and said “time IS money”. I was rushed, he was arrogant and did not service all of my needs. Such a waste of a Saturday morning. Contemplating closing all of my accounts. I’m not sure if this is the new norm at Wells but I am very disappointed.

  Response from the owner

  I'm sorry to learn about your experience at this location, Pretti. I'd like to have this visit addressed. Please email [email protected] with any additional details you can recall along with your Google username. Please also mention your review as well (no account numbers). I'll make sure your visit is reviewed by the appropriate team. Thank you for your feedback. -Shaun, Wells Fargo HL Social

• C

  Chris Polzer
  1

  Sara is the branch manager. Watch out for her! If you mention your goal she will make sure you know the barriers. In my experience, she only told me about my barriers and didn't work towards my end goal.. I then called the next two locations down the street and had a wonderful experience. I called Sara back to inform her of her poor service compared to her peers. She dug her feet in further. She told me that since my funds weren't ready she could not talk to me about my funds. Why is it my fault that the funds for a cashier's check are held by wells fargo for 24 hours.. I was ok with the 24 hour hold, but according to Sara because the funds were not ready she would not speak to me about the funds... I had a cashier's check written by wells fargo! Give me my money or order my money. No excuses Sara. I shouldn't have even accepted a 24 hour hold on a cashier's check yet alone be told that they can't talk to me about the funds... It was a cashier's check written by wellls fargo! Go to Price's corner and speak to Jill for quality service or to Nameens Creek and speak to Rachael for good customer service. Both Jill and Rachael were respectful, made me feel heard and worked to solve my issue. Thank you Jill and Rachael.

• S

  Spencer Rode
  1

  Very poor customer service. Unable to have a proxy deposit cash into my account due to changes in bank regulations, I went to this branch to inquire as to the why. After explanation by loan officer I have dealt with prior and comfortable with I proceeded to teller window to make my cash deposit. While I started to do this, I noticed the branch manager, Sarah Popalkprisanas hovering over me in a threatening manner. At this point, the only thing I had said to tellet was that I was depositing cash into my checking account. I inquired from the manager as to why she was hovering over me and she proceeded to tell me her FIRST lie, answering that I was being rude to the teller which I denied . Again, at this point I had stated only that I was depositing money to the teller. She proceeded to aggravate the situation by continuing to hover over me while I ATTEMPTED to complete my transaction. At this point, the teller having my cash in hand, I decided to also deposit about 4 dollars in changs I had in my pocket, not wrapped due to not having enough money to complete a full wrapper. The teller immediately bulked, stating that they do not accept lose change!!! I explained that the FACT that there was not enough in the different denominations to make a full wrapper. Stange I thought. Sarah continued to hover very close to me, at which point I objected to this. She instructed the teller to give me my money back and refused to allow me to continue this Very Important deposit. At this point Sarah P. continued to lie to me. Knowing I was going to file a complaint with Wells Fargo, due to her threatening manner, I asked her for a regional managers name, which she replied there was none. THAT WAS THE ONE TRUTH SHE STATED. I next asked her the branch no. which she replied there wasn't one. Later, when I called the complaint number, the first thing they asked me for was, you guessed it, the branch number...lie number two. I then asked her the branch name. At this point I sensed that she was being evasive to my customer related questions. She lied to me once again, telling me the branch name was "Wells Fargo in Glen Mills" which I noted. Later I called the branch to inquire the managers name (odd they don't have name tags for easy identification) and found out the TRUE NAME of the branch is Wells Fargo in Concordville in Center Square. This would all add up to poor customer relations, unable to access MY ACCOUNT, to make neither paper OR coin deposit. After 15 years of banking with Wells Fargo, the lying continues to be a source of concern. This branch has, in the past, strong armed me to open new accounts (something Federal Regulators fined them for) stating that the new account enables me to use out of network atms, which also turned out to be false.

  Response from the owner

  Thank you for your detailed review, Spencer. I'm truly sorry to learn about the customer service you received at this branch, and I'd appreciate the opportunity to look into what happened. Please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Cory, Wells Fargo HL Social

• A

  Aj Oginni
  1

  I would give zero star if I could . Horrible people over there. Customer service is zero. This location should be scratched out or bring new set of people with some level of common sense

  Response from the owner

  Thanks for your feedback on this location. I'm very sorry we didn't meet your expectations this time, and I'd like to look into what happened. Please tell me more about your visit in an email to [email protected], and be sure to mention your review and Google username (no account numbers). I look forward to the chance to assist. -Nick, Wells Fargo HL Social

• A

  Ahmad Lamar
  5

  I don't normally give surveys but the service that I received from Simone Butler was outstanding. She was very customer friendly and I am so pleased.

• U

  Ulhas Mayekar
  5

  Friendly staff I have been going to this branch for over 10 years staff has been very helpful and always pleasent

  Response from the owner

  Good morning, Ulhas. We strive to provide a great customer experience and we’re happy to read about yours. Thanks for taking the time to share this with us! -Shannon, Wells Fargo HL Social

• L

  Lucas Adkins
  3

  Forced to bank here because they have another location near one of my business partners. Shady business practices, shameful.

• p

  peter delicci
  1

  Do not use this branch the go to painters crossing instead if you don't want to be harassed