Wells Fargo Bank W Grand Ave, Grover Beach

Wells Fargo Bank Reviews

• M

  MLB Behm
  5

  Been a customer at Wells Fargo for years. They go out of their way to help me out. One time I was short on money for rent if I got a money order and they waved the 5$ fee so I could make rent. I didn't have any checks at the time so it was a situation I appreciated. In the past I have felt a little out of place because at times I wear cat ears and eccentric clothing, they accept me and I don't even have much money. They care about their customers more than they care about profits; at least that's my experience at this branch.

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Maria. It’s wonderful to see that you’ve had such a positive experience. -AJ, Wells Fargo HL Social

• k

  ks_73_ca
  1

  Lack of good customer service, lack of care and concern for customer, very time consuming and involved to complete transactions, inaccurate information given on more than one occasion. Examples: .. almost every time we had to physically go in the back (and we tried our best NOT to!), there was a substantial wait time, both in line and at the teller window or representative desk -- more wait time than at any other bank or credit union we've ever used in 45+ years. >> we needed to refinance the 2nd mortgage -- it took 6 months! and after that we had to call the bank EVERY month to make the payment for a year before it was set up to be paid online. >> we were told there would be no charge for a checking account -- but we were charged $30 (we had to go in bank to change type of account, we were not offered a refund, but after we asked the $30 was refunded). >> we were told once the account was at a zero balance, we could close the account by calling customer service -- after a 3 minute menu and a 14 minute hold, we were told the last transaction had to "post" before we could close the account, even though it was at a zero balance, so we had to call back the next day, with another 3 minute menu and substantial hold time.

  Response from the owner

  I'm very sorry to see your review. Could you tell me more about your experience in an email? Please address it to [email protected], and be sure to mention your review and Google username (no account numbers). I'll make sure your concerns are reviewed by the appropriate team. -Shannon, Wells Fargo HL Social

• K

  Korene Harris
  1

  They are not good at thier jobs. They do not coordinate well. I set up an appt only to be told they couldn't help me because a manager wasn't there. Horrible service. They kept telling me different things about what they could or couldn't do. So frustrating!!!!!! This has been my experience will Wells Fargo anytime I have to deal with people directly. I'm done. I'm going with N26. Much better customer service. You are just a number at Wells Fargo.

  Response from the owner

  Hi, Korene. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• C

  Clifford Mckercher
  1

  Wells Fargo owner China, the mask - control . Social ?, mind your own business, Make America Great Again.

  Response from the owner

  I apologize for the inconvenience, and I’d like to have your concerns thoroughly reviewed and addressed. Please tell me more about what happened in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• M

  Mercedes Gutierrez
  1

  I went in today, to make a company deposit. Usually the girls/guys welcome you at the counter. Nope this chunky lady with poofy hair. She probably woke up on the wrong side of the bed, she was pure rude!!! I work/managed with customer service for many years now, I would strongly suggest that this lady works somewhere in the back where she doesn't deal with people. While counting my money back for change and instead of handing it back, she just shoves it at me. Not even in an organized pile or anything, just scattered on the counter.This lady sure does not care or want to work here. It's better to hire someone else who will actually care about their job/customers instead of treating them this way and losing this company business. I believe her name was Amanda. She needs to go through customer service training and should probabaly use the words thank you afterwards too. Maybe I'm used to other bank tellers actually doing their jobs. A great example is the ladies at bank of America, their service is great. I'd rather wait a long line there knowing my service will be 5/5 instead of coming here getting money shoved back at me with attitude and ugly looks from the bank teller. If I could give this girl a 0/5 stars it would be so.

  Response from the owner

  I’m very sorry to see this, Mercedes. I want to make sure your experience is reviewed and addressed. Please email [email protected] with your full name, Google username, phone number, and address (no account numbers). Be sure to mention you posted a review on this Wells Fargo location. Thanks in advance. -Liz, Wells Fargo HL Social

• R

  Rebecca Larsen
  3

  Extremely disappointed that the doors are now closed except for appointments on Saturdays. Terrible for business owners and people that work full time and have difficulties getting away to do bank business during the week.

  Response from the owner

  I apologize for any inconvenience, Rebecca. To ensure I can forward your feedback to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• K

  Karen Oseguera
  2

  People who work at this Wells Fargo are ok but their policies are not.Going to go elsewhere.

  Response from the owner

  We appreciate your feedback, Karen. I'd like to review your concerns, please contact us directly at [email protected] with your Google username, and be sure to mention you posted a review on a Wells Fargo location (no account numbers). Thanks for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• H

  Hannah Ingham
  1

  Worst bank ever!! Don't even try to talk to someone in a branch, they can't help you. They will direct you to a 1800 number, where you get a taste for the real crooks.

• S

  Sunny
  5

  Fast service, paperless with a typical atm, a drive up atm and special atm inside that gives cash in atypical amounts ie. $45.00/ $50.00 etc.

• R

  Ric Mulvey
  1

  Horrible branch...Grover Beach very unprofessional and rude. The best thing you could do for this branch is fire everyone that works there.

  Response from the owner

  This is not the customer experience we strive for, and I’d like to take a closer look into what happened. At your convenience, send an email to [email protected] with your full name, phone number, and address (no account numbers). Please also include your Google username, and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social