Pacific Premier Bank E Grand Ave, Arroyo Grande

Pacific Premier Bank Reviews

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  N Alan
  1

  Where do I start? the bank is closed on the weekends! For those who work a regular 8-5 good luck ever getting to this bank when they are open. When you do get there the wait time is crazy because they also are understaffed. lack of ATM's at this bank (only 1) and their atm has constant problems where it won't accept your card and the machine will be down at least once a month.(this is a huge problem since they only have 3 banks in the entire central coast) if the ATM doesn't work now you have to drive to different city. Cashier's checks are not free for the average person. They charge for a checking account if $500 is not in the account at all times, and their staff is rude. Also new policy of theirs where you must deposit your check in order to cash it. Also when my family owned a business and banked with pacific premier bank they constantly harassed us when making large CASH deposits as if we were doing illegal transactions. This last one bugs me but probably the least of my worries: They like to "HONOR" / "VIEW" every holiday you could think of. It almost seems like they are trying To find reasons not to be open most of the year. I really wish I could support all local businesses but some local businesses don't deserve my support. I suggest you go to Chase Bank or some sort of bank that is much larger That can accommodate such simple/ basic needs. If you bank with this company you will experience problems.

  Response from the owner

  Thank you for your feedback, and please know we would appreciate the chance to discuss your experience further. Please contact Barbara with our Client Services Team at 833.964.1228. Respectfully, Pacific Premier Bank - Arroyo Grande

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  Courtney Parrish
  5

  Allison moorhead and her team really helped me out. I couldn't wait to write a review about the awesome customer service I had. Love this bank they made me feel welcome and were so friendly. Keep up the good work!!

  Response from the owner

  Dear Courtney, We are very pleased to hear of your satisfaction with our banking services. Our team strives to provide a friendly and professional environment to all of our clients. Please don't hesitate to reach out the next time we may be of service. Sincerely, Pacific Premier Bank - Arroyo Grande

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  Martha Vaughn
  5

  One thing that truly sets this location and bank apart from the others is their customer service! From personal banking , financial services to business banking, the customer service culture is the absolute best. Jim & Jen truly goes above and beyond for each customer that walks in their branch, they take care of you like you’re their family member. Faith in DT always has a smile and a cheerful personality. Last but not the least, Christine, she’s the perfect teller, nice, sweet, engaging but also extremely efficient! There’s never a line but when there is one, they are all hands on deck to ensure the line moves quickly and all customers walk out happy!

  Response from the owner

  Dear Martha, Providing excellent service is our focus. Thank you for your gracious feedback. We look forward to continuing to assist you with your banking needs. Sincerely, Pacific Premier Bank - Arroyo Grande

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  Kaye Addington
  5

  I have both my business checking account and a property management trust account with Pacific Premier. With dozens of clients and the detailed service needed with a true account, I'm always assured of excellent service. Another bonus is the drive-through window with Faith and her friendly, prompt and accurate service. A smiling and friendly face with each visit!

  Response from the owner

  Dear Kaye, We're happy our team has always provided you with excellent service. Thank you for allowing us to assist with your personal and business banking needs. Sincerely, Pacific Premier Bank - Arroyo Grande

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  K.O.
  5

  Pacific Premier is the best bank for all my banking needs. I have lived in the five cities area for 18 years and had nothing but lousy banking experiences at the local banks here UNTIL I switched to Pacific. Excellent service every time I use them for any transaction. Also, their tellers are very efficient and polite every time. Its about time we had a great bank in this area. So happy I switched!

  Response from the owner

  Dear Karen, We appreciate your loyalty and support. Thank you for your gracious feedback, and please don't hesitate to let us know when we can be of further assistance. Sincerely, Pacific Premier Bank - Arroyo Grande

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  Daria Croniser
  5

  Most drive through tellers have zero personality; however, Faith, at Pacific Premier is the most upbeat and friendly teller this bank has ever had. She always has a smile, eager to help, calls you by your name, and asks how your day is going. She really embodies the concept of customer service (a notion that is lacking in today's society) and definitely needs a raise!!

  Response from the owner

  Dear Daria, We're grateful for the thoughtful remarks you have shared, as we strive to provide exceptional service to our valued clients. We look forward to continuing to assist you. Sincerely, Pacific Premier Bank - Arroyo Grande

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  Billy
  5

  I’m writing this review for the drive up window service at this location in Arroyo grande ca. They do there jobs exceptionally well especially Faith. She is always smiling and willing to help and solve any problems I may have. An awesome bank and the great service at the window

  Response from the owner

  Dear Billy, Your kind acknowledgement is appreciated. Please know that we are always here to lend you a hand with your banking needs. Sincerely, Pacific Premier Bank - Arroyo Grande

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  Dana Teves
  5

  The customer service is awesome. When I do my banking inside, my favorite teller is Meagan. She is friendly and has the best smile. When I choose to do my banking in the drive thru, Faith is so efficient and also very friendly.

  Response from the owner

  Dear Dana, Your positive feedback is valuable to our team, and we appreciate you taking a moment to share. Please know that we are available to assist with any future banking needs. Sincerely, Pacific Premier Bank - Arroyo Grande

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  Jessica Quaglino
  5

  Friendly bank, clean atmosphere and excellent customer service! Jennifer Bassi is always eager to help us and has a positive, upbeat attitude! Everyone there is always cheery, and the bank itself is well run which makes for a quick and efficient banking stop!!😊

  Response from the owner

  Dear Jessica, Our banking team prides itself in providing such service. Thank you for choosing us to assist you with your banking needs. Sincerely, Pacific Premier Bank - Arroyo Grande

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  Peggy Hoobery
  5

  Everyone is so awesome to work with. I usually show up about 5:50 on a Friday night and they are all very pleasant. Been using this bank since I bought my business 17 years ago. Have never had a negative experience. thanks to all of you.

  Response from the owner

  Dear Peggy, We are always happy to help, no matter what time you stop by. Thank you for your loyalty throughout the years, it's appreciated. Sincerely, Pacific Premier Bank - Arroyo Grande