Wells Fargo Bank Little River Tpke, Alexandria

Wells Fargo Bank Reviews

• H

  Hien Vo
  1

  Worst service I have ever had. I have been a Wells Fargo customer for 15 years. Today I wanted to transfer money to my son’s Wells Fargo account , and they told me that he couldn’t do it because there is no personal banker here. I explain to them it’s emergency and I need money in his account asap. All they can say is we can’t not do it.

  Response from the owner

  Thanks so much for your feedback, Hien. I truly apologize for the customer service you experienced at this branch and would like to review what happened in detail. Please email me at [email protected] with your full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to trying to help. -AJ, Wells Fargo HL Social

• D

  Dean L
  3

  I am editing my review after speaking with the branch manager. She was very professional, sincere, and understanding of my situation. Thank you for taking the time to make customers feel valued after a negative experience. ---Original Review--- I had a horrible experience at this Wells Fargo. First, the location is unsanitary. There were bugs crawling around in my chair. Second, I had a 12:30 PM appointment scheduled in advance and wasn't seen until 12:45. The teller told me that my banker was at lunch and didn't return until 1 pm. I wasn't helped until 12:45 when I became very agitated. There was one banker that was open, but she didn't seem interested in helping until I requested to be helped. All the bankers here are terrible and rude. The branch manager is terrible. No one picks up the phone at this location. Please consider re-training or even re-hiring new folks.

  Response from the owner

  Hello, Dean. I’m truly sorry about the rude customer service you experienced at this branch. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to mention you posted a review on a Wells Fargo location as well so I can forward your concerns appropriately. Thanks so much. -AJ, Wells Fargo HL Social

• B

  Bella N (Bella)
  5

  Some of my friends refer me WellsFargo Bank for my startup business and Never had business with them before. 5 stars customer services for this branch and best experience ever. 1st time experience with wells Fargo Bank and never expect it would be that great customer service i will get. I called them and asked for I want to get information for my business account. Should i walked in or make the appointment? Then, I made the appointment with "Sia Saddat" (Senior Business Specialist) I was on time and she was prepared information for me. She took her time and well-explained me the information of their services, my questions of their services and regarding of my business accounts. It took 3 hours and she didn't even loose her smile. End up, I opened a few accounts with them for my business. She gave me all the documents that i should kept and explained so well about all the accounts and benefits . She exactly know what kind of information and services I'm looking for. I enjoyed my time having such a great service with her and I will definitely do more business with them. Everyone service on this branch is very good. They all have eyes contact and warmhearted smiles. However "Sia Saddat" is the best. She become my favorite person now. I do command her and make the appointment with her 1st before you go in. I promise, you will be happy with their services. Good luck to you all . My Favorite Quote : " Today is a good day, To have a good day".

  Response from the owner

  It’s wonderful to see that you had such a positive experience with Sia. Thank you for taking the time to share these kind words. -Janet, Wells Fargo HL Social

• J

  Jon Setliff
  4

  I don't bank with Wells Fargo... but this banking location does have an easily accessible ATM in the drive-thru area, which is convenient so you don't have to get out of your car to grab some cash.

• A

  Ayda Hernandez
  1

  Called to get information on an auto loan and they told me to call the branch that originally helped me. Said thank you and hung up the phone. No explanation. Took them 7mins to answer the phone. Thank you Maya.

  Response from the owner

  I'm very sorry to learn about your experience over the phone, Ayda. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). Thank you. -Shannon, Wells Fargo HL Social

• D

  DAWIT
  1

  Literally the slowest Wells Fargo branch I ever been to. I sat there for one hour for 1 hour when there was only one guy in front of me.

  Response from the owner

  I appreciate your feedback. I know how frustrating a long wait can be, and I'm very sorry for the inconvenience. As it's important that your concerns are forwarded appropriately, please email [email protected] with your username and any other details you'd like to include (no account numbers). I also ask that you mention your review on a Wells Fargo location. Thanks so much. -Janet, Wells Fargo HL Social

• J

  John Bezi
  1

  Unprofessional customer services and Very bad attitude branch manager . I don’t recommend anyone this location.

  Response from the owner

  Hello, John. This is not the customer experience we strive for, and I hope you'll accept my sincere apology. To ensure I can forward your concerns to the appropriate team, please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• G

  Gerib Eller
  1

  He have not atm outside i tak more time inside

• V

  Victor Manuel Mendez
  4

  Nice that they added a second ATM to the drive thru.

• L

  Lauren Cova
  5

  Great service the bankers are very helpful.

  Response from the owner

  Hi, Lozzie. I'm very pleased to hear our team members at this branch are so helpful. Thanks for taking the time to share this with us. -Shannon, Wells Fargo HL Social