Wells Fargo Bank S State St, Murray

Wells Fargo Bank Reviews

• R

  Russ Ford
  1

  Tried to call Wells Fargo by phone. Called 15 branches in the city and none of them answered the phone. Not even a receptionist or a please hold for the next available agent. Just a sorry, please make an appointment to come in. Was calling for a friend who also couldn't get any help. I'm so glad I don't actually bank here. I stick with my Credit Unions where I always get a live person to talk to.

  Response from the owner

  Thanks so much for your feedback, Russ. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• W

  William Lauro
  1

  This Wells Fargo branch has really gone downhill. I’ve talk to regional manager and they keep showing me things are gonna get better but they never do. I was in the bank this morning and there literally were seven people in line ahead of me in the teller line. One teller was tied up with a customer who only spoke Chinese and they were having a real problem. That left one other teller trying to help everybody else. That teller ran into a problem and we all had to wait for a banker to come over. However the banker, the manager named LE, was in a training meeting. Isn’t that great. This happened to me three weeks ago where the manager was in a training meeting and nobody could help. This is a horrible branch maybe it’s time to close it.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• M

  Mason Buckman
  2

  I've generally had a good experience at this branch. The tellers and bankers are usually very helpful and nice when you come in or call. However, I recently had a frustrating phone call with a banker. I wanted to come in and pick up some coins, however, given that there's an ongoing coin shortage, I decided to call and ask first. The banker on the line asked me if this was for my business or personal account. When I explained it was for me, the banker proceeded to tell me that they would not give me coins if it was just for personal banking and that they would have to order the coins and charge me an extra service fee for doing so. To be clear, not only have I gone to this specific branch in the past for coins, but I have gone to many other local Wells Fargo branches to pick up or drop off coins and never once been told this. So either this banker was misinformed, or didn't want to deal with my request so decided to lie, which is very frustrating. If I was asking for an outlandish request like multiple boxes of quarters or half dollars I would fully expect to have to place a special order and potentially pay a fee. But not for just getting something simple.

  Response from the owner

  I appreciate you bringing this to our attention, and I’ll do my best to ensure this matter is addressed. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. I look forward to hearing from you. -Jessica, Wells Fargo HL Social

• M

  Mariann Jessee
  1

  Why would anyone use Wells Fargo after seeing the horrible way they take advantage of their customers. I know it's hard moving accounts but it's time to make a statement. Watch the replay of the heads of the bank testifying. They don't respect nor care about their customers. It will take some time but I am moving 8 accounts as soon as possible!

• M

  MasonTheSnowHippie
  1

  I have a Wells Fargo pay check that was unable to be cashed because they closed down their lobby and wont accept it through the drive through. It's a terrible idea to keep people from their money during a time like this.

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Shaun, Wells Fargo HL Social

• C

  Chenxi Sun
  1

  Terrible make sure you watch for worker here. Closed all my account will never come here again. This place needs to stop hiring criminals. Had a friend that lost 100 dollars to the cashier make sure you count your money before depositing cash

• D

  Dave Hansen
  5

  Nice transaction with Lina. Great service. They staff their lobby enough that you don't have to wait in line.

• J

  Jc Frias
  5

  Great Service, the staff has been with Wells Fargo for years!

• T

  TOXSYC tv
  1

  Slow as hell waited 30 mins to get a new card walked out and went to different branch

  Response from the owner

  Thank you for your feedback on this location. I know how frustrating a long wait can be, and I hope you'll accept my apology for the experience. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Cory, Wells Fargo HL Social

• S

  Samuel L Williams
  3

  They treated me right but their Investments I do not agree with, so I closed my account.