Wells Fargo Bank Ritchie Hwy, Glen Burnie

Wells Fargo Bank Reviews

• s

  sha oftheeast
  5

  I always go through the drive thru just to make my mortgage payment which is very easy and always get great service by the tellers there. Today I needed my 1098 and was told I needed to come in. I had no problem doing so, Glad to have been helped by the manager there Arthur Blair, got me in and out.

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us. It’s wonderful to see that you’ve had such a positive experience with Arthur. Thank you for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• S

  Sung ho su
  1

  Worst bank by far to get a mortgage with. I received my mortgage in 2014 when rates was at 4.25. I never once was contacted when rstes dropped below 3% fha rates was as low as 2.75. Why would you contact me a year later after I contacted you when rates was at it lowest? You contact me again today and say with rates at historic lows we wanted you to take full advantage of the lower payment. What your going to save me 240.00 when you could of saved me over 1000 with my APR being almost 2 % higher.. This place is a joke..

  Response from the owner

  I’m truly sorry for the experience you’ve had with us, Sung. Allow us the opportunity to review your concerns. Please email [email protected] with your full name, username, phone number, and address (no account numbers). Be sure to mention you posted a review on a Wells Fargo location. Thanks. -AJ, Wells Fargo HL Social

• M

  Megan Chandler
  5

  Both Caitlin and Kellee were wonderful. The bank is very clean (inside and out) and the ATM both out front and in the drive through, move very quickly. I needed to make changes to my account and I was serviced as soon as I entered the front door. Everyone was polite and in a pleasant mood. I would recommend this location to anyone that banks with Wells Fargo or anyone that uses an ATM regularly.

• K

  Karen Elliott-White
  5

  Recently made 2 appts at this branch to open 7 new account. Both times the reps were very pleasant and helpful. I now have 16 accounts there including checking, savings, credit card, mortgages and a home equity line. I highly recommend this branch. Great job!

  Response from the owner

  I’m happy to hear your experience with the team members at this banking branch has been positive, Karen. We appreciate your feedback. -AJ, Wells Fargo HL Social

• E

  Eugene Vang
  5

  Ms. Caitlyn Darby provided swift and precise service for business banking. She showed expertise in reviewing the legal documents, ensuring I was protected and that they were warranted by Wells Fargo requirements. I have no doubt she'll continue to improve. Consider for Premier Banker.

  Response from the owner

  Good morning, Eugene. It’s wonderful to see that you had such a positive experience with Caitlyn. Thank you for taking the time to share these kind words. -Shannon, Wells Fargo HL Social

• M

  Moira Matthews
  5

  I needed to cash a check but not having an account I expected difficulty. Instead I was treated like family- the service was exceptional. I met Katie , the teller who cashed my check she made the process simple and answered questions and provided information.that made me excited to return and open an account. Go to this branch and see yourself!

• M

  Margie Cook Fernan
  1

  Got there at 5 on the dot. They had a customer already at the teller. Asked if all they could do was give me a roll of quarters. They said no. That doesn’t require a transaction at all. I’ve had an account with them since 2012, credit card & everything. I think I’ll close my account. I don’t like not feeling valued.

  Response from the owner

  Hi, Dave. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• D

  Donna Heflin
  1

  Poor customer service during a pandemic. Took an insurance refund check less than $50 to cash against my account for my elderly parents and teller refused to do so since only one elderly parent was with me for identification. Also refused to deposit without both elderly parents in the vehicle. Sad considering I have been with this bank for over 25 years and elderly are at very high risk of COVID but bring them out to increase their risk because two out of three people aren’t enough verification. Argumentative and no compassion.

  Response from the owner

  I appreciate you bringing this to our attention, Donna, and I’ll do my best to ensure this matter is addressed. Please send an email to [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username, and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• C

  Ciera Wozniak
  1

  Just terrible ! My husband went to this branch to deposit a rather large check the teller was rude and after 20 mins had to get a manager to assist with the deposit.After the deposit was completed my husband was told that the check would clear in 3 installments and that the full amount would not clear for almost two weeks . I have been banking with Wells Fargo for a long time and have never heard of a check clearing in installments and taking nearly 2 weeks to clear Regardless of the amount of the check . I called customer service and was told that the individual bank placed not one but two holds on the check and they could not override it . It also appeared that they had made two separate deposits for one check as well . I was then told to reach out to the branch they could confirm the release of funds and lift the hold . After speaking with William the “branch manger “ he informed me that he could not confirm the release of funds which was incorrect he just did not want to and that he would not lift the hold on the check . Terrible customer service, I now have a complaint in on this branch and if the issue is not resolved Monday I will be closing all 6 of my accounts ! Stay away from this branch .

  Response from the owner

  I appreciate you bringing this to our attention, Ciera, and I’ll do my best to ensure this matter is addressed. Please send an email to [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username, and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• s

  seatime37
  1

  This branch closes at 5:00 pm? How am I supposed to get here by 5:00 pm? How about changing the hours from 12pm to 8pm? Also, no money in the ATM machine? Someones not doing their job.