Wells Fargo Bank Coulter St, Amarillo

Wells Fargo Bank Reviews

• J

  Jacob Moore
  1

  I made an appointment to get my car refinanced, went to the appointment and left after waiting for an hour. Called a different location and was told Wells Fargo doesn't refinance. Wasted so much time with these guys, I'll be closing my account and getting my car refinance with another bank.

  Response from the owner

  I appreciate you bringing this to our attention, Jacob, and I’ll do my best to ensure this matter is addressed. Please send an email to [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• V

  Val F
  5

  We have had very bad experiences at other banks in our local town. We banked with the same bank for almost 8 years with no opportunities ever handed to us and always experiencing terrible customer service, along with denial after denial on loans that we were well qualified for. Ever since switching over to Wells Fargo we have had nothing but good experiences. We don’t even mind the drive at all. Today we went in for a personal loan and we were helped by Yessenia. She was very kind and helpful and patient with us. Brought us water, and candy for my son and made us feel comfortable. She went above and beyond and answered every single question we had and got us approved in less than an hour. We are very thankful for her and our bank !

  Response from the owner

  This is great to see, Val! Thanks so much for taking the time to leave a review. -Casey, Wells Fargo HL Social

• K

  Karsyn Youngblood
  1

  Had an appointment at 1030. Waited over 30 minutes to be seen.

  Response from the owner

  I understand your time is valuable, Karsyn, and I apologize sincerely for the inconvenience. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Nick, Wells Fargo HL Social

• A

  Austin Hayden
  1

  I came because I need one $100 bill for a wedding present. I left my home 15 minutes earlier than usual. They only have one teller on the inside working and for some reason a person at the door telling all the people that walk away at the sight of 18 people waiting in line to go ahead and try the drive through. There was only one teller on the drive through on a Friday morning. I was the only car at the drive through when I pulled up for a withdrawal. No forms in the box so you have to request and wait. Meanwhile four other cars pull up. After 20 minutes I call and ask what is going on and she tells me that the other cars are in front of me! When she finally gets my money to me it's not even the single $100 bill I asked for it's five $20 bills! I could have just used the ATM! Automate everything and close every branch already of you don't want to pay people. At the end I didn't even get the result that would required speaking to a teller for.

  Response from the owner

  Thanks for your feedback on this location, Austin. I know how frustrating a long wait can be, and I hope you'll accept my apology for the experience. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Nick, Wells Fargo HL Social

• H

  Heather Harris
  1

  Awful customer service by the branch manager. The teller we spoke with was very nice.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• R

  Ron Burgundy
  4

  Trolls will be trolls. Someone always has to leave a negative comment. Thats only because their lives must really suck. I have no issues with this bank.

• D

  Don Frasco
  5

  Easy to find. Lots of parking. Very nice branch. Staff are friendly. Lots of drive through lanes..

• H

  Hope Vasquez
  1

  Very rude employees and opened late, as usual. Any other location is much better than this one.

• L

  Lisa Franco
  1

  Does this bank ever open on time? 9 am doesn't mean 9:05 am! Garbage!!!

• G

  Gilcilene Araujo cordeiro
  5

  Excellent service!! They are very professional and helpful, I would rate a thousand !!’