Wells Fargo Bank Cerrillos Rd, Santa Fe

Wells Fargo Bank Reviews

• J

  Joseph & Brittney Bruaw
  5

  Rueben (branch manager) and his crew are amazing! They are *consistently* great, always kind and helpful. I was ready to give up on Wells Fargo and take my business elsewhere but Rueben and his crew saved the day! I’m so thankful to have a good crew for all of my banking needs. Good leadership mixed with a happy crew is success and that’s exactly what THIS branch is. Corporate Wells Fargo, if you ever see this, this crew deserves a huge raise!

  Response from the owner

  Thank you for taking the time to leave this thoughtful review. I’m glad to read you've had a wonderful experience while working with Rueben and the team members at this location. I've made sure these kind words are forwarded to the appropriate teams. Have a great day! -Jessica, Wells Fargo HL Social

• T

  Terese Morgan
  5

  There was a mix up with an appointment I made, and rather than reschedule or send me to another branch the Cerrillos branch manager, Ruben, helped me with what I needed. He was efficient & friendly, and I really appreciated his assistance. I've had consistent good customer service at this branch.

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Terese. It’s wonderful to see that you had such a positive experience working with Ruben. Thanks for choosing Wells Fargo. -Nick, Wells Fargo HL Social

• I

  Igor Fedin
  5

  Update: thank you very much for the introductory bonus that posted on July 20. I opened a checking account at this branch on March 30. I had scheduled an appointment the day before, so did not have to wait even a minute in line. I would like to thank banker Islel Loya for the quick account opening process, for her clarifications on Wells Fargo's checking accounts and helping me to choose the right one, for her clear and complete answers about Wells Fargo's savings accounts, CDs, and investments (for my future reference), and for her overall welcoming attitude. Thanks to cashier Kerry for his friendly smile during my deposit. And of course, many thanks to manager Ana Gonzales for keeping the branch at the top-notch level. I am sure much of her hard work remains behind the scene. I thank Wells Fargo for forgiving me the monthly fee for the first statement (establishing a direct deposit may be a bit slow with my employer), and I promise you will be receiving a direct deposit in three days. Other banks, e.g., Bank of America, have a lot to learn from Wells Fargo checking account services.

  Response from the owner

  I'm truly glad to read your review, Igor, and I appreciate you taking the time to share these kind words. Have a great day. -Janet, Wells Fargo HL Social

• B

  Betty Rose
  2

  Why do they put the rudest employees at the drive-up window? They’re nicer when you walk in, but I’m guessing it’s b/c the boss is around that area.

  Response from the owner

  Hi, Betty. I'm disappointed to learn about your experience with the branch associates in the drive-thru at this location. This is not the customer experience we strive for, and I hope you'll accept my sincere apology. I'd like to forward these concerns to the appropriate teams for further review. Please share your full name, phone number, and address in an email to [email protected]. Be sure to mention your Google username and review as well (no account numbers). Thank you for your feedback and I look forward to hearing from you. -Nick, Wells Fargo HL Social

• S

  Sun Youn
  5

  The best experience compare to all Well Fargo Bank that I have been.. I live in near other Wells Fargo, but I always going to this place instead of going to other. Here people are very friendly welcoming.. very good people

• K

  Katrina McGarrah
  1

  Don't bank here for your business. They treat businesses as second class citizens with longer wait times as they serve others first. Must think that we don't have options as business accounts so we'll suffer through the longer wait times.

  Response from the owner

  Hi, Katrina. Your review caught my attention, and I will have the appropriate team look into your experience with us. If you could mention your review and Google username in an email to [email protected], I'll forward this matter for review as soon as I receive it (no account numbers). I apologize for the experience and look forward to discussing this further. -Nick, Wells Fargo HL Social

• C

  Carl Burney
  2

  Seems like over 75% of the time I go to this branch, the ATM Deposit function is not available. Pretty upsetting that they cant seem to get the ATM working properly. Also pretty sad that the community right behind them cannot depend on a functioning ATM consistently

  Response from the owner

  Thanks for bringing this to our attention, Carl. I apologize for the inconvenience and will forward your feedback about the ATM at this branch appropriately. Please email [email protected] and mention your review and Google username (no account numbers). I look forward to addressing your concerns. -Janet, Wells Fargo HL Social

• B

  Burke & Gloria Gravel
  1

  Commercial line is painfully slow been in line for 30 minutes with two cars ahead of me! They need help

  Response from the owner

  I understand your time is valuable, and I apologize sincerely for the extended wait you've experienced at this location. Please email me at [email protected] with your full name, phone number, and address (no account numbers). I'll ensure your feedback is forwarded to a specialist for further review. Thanks for bringing this to my attention. -Jessica, Wells Fargo HL Social

• N

  Nane
  3

  They are okay and always greet you kindly, however they are slow with transactions through the drive-thru or walk in.

• M

  Moises Ruvalcaba
  5

  The best customer service great quality outstanding service fast they really care