Wells Fargo Bank E Ave J, Lancaster

Wells Fargo Bank Reviews

• J

  Jerry Hughes
  4

  My wife and I were scheduled for 1pm to see the notary. When we arrived, we were told they didn't have a notary. There was a little confusion, and a bit of frustration on my end at first. The staff went above and beyond to rectify the situation. I'm horrible with names, but one of the gals, confirmed she called us hours before our appointment to notify us of the cancelation/reschedule issue. The staff took to the phones, and did their absolute best to find us another location to see a notary. The staff were able to scheduled us for tomorrow at another branch. I'd just like to say, I truly appreciate the effort of everyone that jumped in to assist us. Things don't always work out exactly the way we hope they do. But we should all be grateful for good things, and appreciate the good in people.

  Response from the owner

  Thank you for taking the time to leave a review about your experience at this branch. I am glad to read the branch employees were able to get you the support you needed. We appreciate you choosing Wells Fargo for your financial needs. Have a great rest of your day! -Shaun, Wells Fargo HL Social

• B

  Barbara Santa
  1

  The wait time is horrendous. There is plenty of room to allow for two more tellers. I’m forced to use the bank for cashiers checks, etc. Otherwise I’d be long gone from WFB! The managers walk around as though this is acceptable. Looks empty behind the glass.

  Response from the owner

  I understand how frustrating a long wait can be, and I hope you'll accept my apology for the experience. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Jessica, Wells Fargo HL Social

• J

  Jeanette Munoz
  1

  This branch needs training!!! On December 30,2021 I received a call from Banker (Verenice Morales) I returned her call right away because I needed an important matter to be taken care of. When Ms. Morales picked up the phone she was laughing and hung up. I called back repeatedly and nobody picked up. Finally, I contacted customer service they helped me get through to this branch. I spoke to Jason who said," Verenice is busy. We're all busy at this time we will not answer the phone when we're busy." I never felt such anger with how they think it's ok to talk to people with an attitude like this was my fault.

  Response from the owner

  I appreciate you taking the time to share your feedback, Jeanette. Please send an email to [email protected] with your full name, phone number, and address (no account numbers), and I’ll do my best to ensure any outstanding concerns you have are addressed. Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you. -Casey, Wells Fargo HL Social

• M

  Marjan Garmestani
  1

  I had the worst experience at this branch. I deposited a cashier check for the amount of $20000 and I was expecting to be cleared the same day. The banker Kewana informed me I could have access to $6000 of that immediately and another $6000 on the 18th of the month I asked why does she have to hold on a cashier check and it was never like that. How ever I had no option to agree, which I was in a hurry to go to work.Until today nothing was cleared at all. Today I called the bank, I realized she intentionally held on the check until end of the day and neither of the two funds are going to be cleared. Since I was in a hurry to go to work so I didn’t look at the receipt, which was saying the fund will be cleared by 27th of the month. This banker was rude, negligent and lier and very irresponsible. I believe since I was upset that they were holding on my fund, and argued with her. She decided to make the situation even worse for me. She didn’t report the fund until end of the day, in order to lengthen the process, and didn’t do her duty.

  Response from the owner

  Hello, Marjan. I'm concerned about your experience at this branch and want to have it reviewed by the appropriate team. Please email me at [email protected] with your Google username and any other details you can recall (no account numbers). I also ask that you mention your review on a Wells Fargo location. Thank you for bringing this to my attention. -Nick, Wells Fargo HL Social

• S

  Spyros
  4

  Very friendly staff, nice clean branch. I've enjoyed banking with Wells Fargo, and there's not much to complain about with this branch. The downsides worth noting are that this branch does not have drive-thru banking or ATM. Only walk-up ATMs outside (2 of them). This branch also seems to get very crowded every afternoon.

• P

  PENN KING
  1

  The Banker gave me horrible customer service. I get horrible service and everytime I come to this branch...I couldn't get a copy of a money order I was trying to cash. I have money in the bank and they still give you horrible service!

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• c

  cesar arreola
  1

  Horrible service over 30 minutes wasted of my live

  Response from the owner

  I understand your time is valuable, and I apologize sincerely for the inconvenience. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Nick, Wells Fargo HL Social

• J

  Jesse Solis
  1

  Berenice has real bad customer service, she makes it so difficult to open a business account. More training will do alot of help.

  Response from the owner

  I'm sorry to learn about your experience at this location. Could you email me with more details about your interaction with the associate you mentioned? Please address it to [email protected], and be sure to mention your Google username and review as well (no account numbers). I'll make sure your visit is reviewed by the appropriate team. Thank you for your feedback. -Nick, Wells Fargo HL Social

• J

  Jeff Johnson
  1

  Rude and racist. The Hispanic female manager is real good at stretching the truth and blowing off white folks. This is typical for this branch. It has happened several times. Time to find another bank.

• L

  Luther Rivas
  4

  Place is nice and clean, staff is friendly and interactive and tend to disabled people with respect. Bad thing to note is the neighborhood isn't all to safe with there being gun shots as early as 9pm in the area and the only 2 ATM machines are walk ups, no drive thru