Wells Fargo Bank US, Troy

Wells Fargo Bank Reviews

• j

  janice nichols
  5

  I've been with Wells Fargo for many years. Best bank hands down. Highly recommend.

  Response from the owner

  Thanks so much for the kind words and your continued business with us, Janice. We appreciate your feedback and hope you have a great rest of your day! -Nick, Wells Fargo HL Social

• J

  Joslyn Williams
  1

  I've been trying to open an account with this branch for weeks. My first appointment was blown off and canceled, and we were not even notified ahead of time. This time, I've tried to call six times, but cannot reach anyone to even ask if my appointment will be honored. I have no idea why this branch is so bad compared to other Wells Fargo banks I have been to in the past. The line is incredibly slow, and they simply do not communicate. I will be taking my banking elsewhere, and until they get it together and honor their commitments, I recommend you do the same.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• a

  asimple pie
  3

  Why is every Wells Fargo I’ve ever been to open on Saturday yet this one isn’t? The people that work here are very nice but like, really? OPEN on Saturdays. Every other bank does it. I’m not going to turn my check in online when it takes until Tuesday to even get it available.

  Response from the owner

  I apologize for any inconvenience. We have changed operating hours and temporarily closed a number of locations for the safety of our customers and employees. Please visit https://www.wellsfargo.com/locator/ for up-to-date branch availability and hours. If you’d like to discuss your concerns further, please feel free to email us at [email protected] (no account numbers). -AJ, Wells Fargo HL Social

• S

  Sydney Coleman
  1

  This is the absolute worst bank to do business with. I had to order a new debit card and after 2 weeks of waiting on one I was told I would have to wait another 7 days for my new one. I asked if there was any way they could expedite the card due to me having certain bills drafting out and was told no. So now here I am having to wait a whole week for a debit card once again. They had very poor customer service and I will be changing banks tomorrow.

  Response from the owner

  Thanks so much for your feedback, Sydney. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• B

  B.J Killings
  2

  The Troy branch is slow as a snail. Line wraped all around the building i could have drove to another town and done what i had to do b4 the line would move. Ppl left bc it taken so long. Understand that it takes a bit for each person but been sitting in line for 30 minutes.

  Response from the owner

  Thanks for your feedback on this location. I know how frustrating a long wait can be, and I hope you'll accept my apology for the experience. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Janet, Wells Fargo HL Social

• N

  Nikesh Shrestha
  1

  Hate the fact that they will charge you monthly interest fee even if you didn't have enough money for 1 day.. I mean 1 day...Seriously??!!! it was 1 day come on people. you are literally pushing away your customers.

• E

  Elijah Praytor
  1

  This is nor a good branch to deal with had to wait 45 minutes in the drive thru wasted my whole lunch break waiting on these people to do their job that is crazy

  Response from the owner

  Hello, Elijah. I'm very sorry about the line at this location, as I know how frustrating a long wait can be. To ensure I can forward your feedback to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• S

  Sandra Worrell
  5

  Very reliable source. Been a customer for years and patient with people.

  Response from the owner

  Hi, Sandra. Thanks so much for your feedback. Have a great day. -AJ, Wells Fargo HL Social

• I

  Igor Magalhães
  5

  Great services and really good costumer services!

• J

  Jessica Cottrell
  5

  Service is great I have no complaints