Wells Fargo Bank Oregon Pike, Ephrata

Wells Fargo Bank Reviews

• S

  Samantha Byers
  1

  I'm at this point convinced that nobody actually works here. Or if they are staffed nobody knows how to answer a phone. I don't drive and can't just come in and their automated system rings and rings but for the FIFTH time today it end with "we're experiencing high call volumes please call again later". My old branch in Coatesville ALWAYS picks up so its obviously not all branches, just this one.

  Response from the owner

  I appreciate you bringing this to our attention, Samantha, and I’ll do my best to ensure this matter is addressed. Please send an email to [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• D

  DG
  2

  The blonde lady was being a little passive aggressively today. Previously, another nice lady helped me with my coins and counted change with a small instrument. The coins were wrapped today, and they were all roughly the same size, but I didn't count them because they used a change counter the last time, and I assumed they would do so again. The lady pointed out that they weren't the same size, but she immediately cut me off when I mention about the change counter. I've been coming here for years and have never encountered someone unpleasant.

  Response from the owner

  This is not the customer experience we strive for, and I hope you’ll accept my apology for what happened. Please email me at [email protected] with your Google username, full name, phone number, and address (no account numbers). Be sure to mention that you posted a review on a Wells Fargo location as well. I’ll do my best to address your concerns. Thank you. -Casey, Wells Fargo HL Social

• H

  Hanna Neuschwander
  1

  The slowest Wells Fargo branch I've ever been to. You can be friendly and fast at the same time! I'm still sitting in the drive thrul ine after 20 minutes and this isnt the 1st time it's happened to me.

  Response from the owner

  Hi, Hanna. I'm truly sorry you continue to experience long wait times at this location. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• D

  Deborah Warfel
  1

  Most horrible service ever at this bank.. switching banks.

  Response from the owner

  I’d like to know what happened to make you feel this way, Deborah. Please send an email to [email protected] with some additional details about your visit (no account numbers), and I’ll do my best to address your concerns. Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you. -Casey, Wells Fargo HL Social

• B

  Brandon Strouphauer
  5

  The staff here was beyond friendly and helpful when I stopped here to take care of some banking needs.

  Response from the owner

  I'm truly happy to hear you had a great experience at this location. I'll make sure this feedback is shared with the team members at this branch. Thanks for choosing Wells Fargo! -Nick, Wells Fargo HL Social

• G

  Grayconstruction7
  5

  I drive 15 extra minutes to go to this wells fargo location .They are always willing to greet me with a smile and answer any questions i have.

• r

  rmkonig
  1

  Very unfriendly. Refused to close an account in a timely fashion. Will not be doing business there again.

  Response from the owner

  I'm sorry you were upset after visiting this branch. Could you email me at [email protected] with some more details about what happened? Please mention your review and Google username so I can keep an eye out for your message (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• H

  Hannah Miller
  5

  Accessable, drive thru is nice and staff is friendly

  Response from the owner

  I’m happy to hear you feel this way, Hannah. Thanks so much for the feedback. -Janet, Wells Fargo HL Social