Ephrata National Bank Martin Ave, Ephrata

Ephrata National Bank Reviews

• J

  Jennifer Eastridge
  1

  So my 16 year old daughter has had a checking account for 2 yrs with Enb. We went tonight at the cloister branch to cash her payroll check, the lady at the drive thru was extremely rude. She refused to cash the check due to her not having the amount of her check in her account.The inside tellers have always cashed her checks without problems. I am extremely angry and frustrated shouldn't all of your tellers follow the same policy and procedures? I will no longer be going to the cloister branch and I sincerely hope that your other branches do not continue to give her problems cashing her payroll check. Update. The branch manger called me personally about my experience she was very friendly and explained that the teller was in the wrong and that she would address it with them. She also gave me her own extension directly if I experience another issue.

  Response from the owner

  We're sorry to hear that you are unhappy with your recent experience at our Cloister Community Banking Office. We would like to work with you to resolve your concerns and will reach out to you at the contact information that we have on file for you.

• C

  Crystal Martin
  3

  ENB used to be personable banking. Always treated everyone like a neighbor. I find switching to the digital age they lost a little bit of that down home feel. You used to be able to call any branch and deal with minor issues and get things taken care of right away. Now you get put through an 800 number and you can leave your number and they will get back to you when it's convenient for that one person. Who probably is on vacation or not at their desk and won't return your call for a week. Thanks for not always being available.

  Response from the owner

  We're sorry to hear you've had a frustrating experience and would like to learn more. Would you please contact us at [email protected] with the best number or email to reach you at? We’d like to work with you to resolve your concerns as quickly as possible.

• S

  Sarah Martin
  2

  I like Ephrata National Bank, but the tellers at this location (the Cloister branch office) are rude, and service is terrible. Unfortunately, it's my closest branch office, but I try to go to any other location. Every interaction is served with a sour attitude, as if you, the customer, are an imposition. I love dealing with every other location.

  Response from the owner

  Hello Sarah. Thank you for sharing your experience at out Cloister Office. This feedback is important as it helps us improve the service we provide to our customers. We look forward to correcting this situation and providing the same service at Cloister you've come to expect at our other Community Banking Offices.

• G

  Gregg Fenicle
  1

  This bank has a great ability for service and accommodation. Unfortunately as a local business owner we have had terrible service. This bank is only willing to accommodate big business. The signs you see around town stating “community banking at work. Helping local business’s grow” is a crock. We have been loyal to a bank that has let us know that only large scale business matters. Unfortunately we cannot or will not do business with ENB. Beware, and make sure you shop around. Their is no guidance or respect for small business.

  Response from the owner

  Gregg, we are so sorry that we have not met your service expectations. As a bank that provides itself on meeting the needs of small businesses in our community, we want to learn how we can do better. Someone from our team will be in contact shortly. If you'd like to get a hold of us in the meantime, please give us a call at (717) 733-4181.

• M

  Mickey Brubaker
  3

  Used ENB for years for business and personal and find them "middle of the road". - This bank has been helpful at times, but other times they are not very patient or helpful. - Their app is the same; has worked sometimes and not others. - A simple question today about a fee they charged for a check from Canada took 16 minutes to get the answer. I'm sure other banks have issues too. We're still on planet earth! :-)

  Response from the owner

  Hi Mickey. We appreciate this feedback and will use it to better meet the expectations of our customers.

• A

  Andrew Hess
  2

  Decent place, annoyed that they are now charging me for every paper statement they send.

  Response from the owner

  We understand your frustration with the paper statement fee and believe that we have a solution to alleviate your concerns and avoid a fee. We’d like to talk to you more in depth about the options available. Please give us a call at (877) 773-6605 to discuss your options with our Customer Service Center or email us at [email protected] with your preferred time and method of contact and we will be happy to reach out to you.

• D

  Dana Beachy
  3

  The mobile banking is great, but the drive-through is incredibly slow. Even with all lanes open, I waited 25+ min in the drivethrough last week.

  Response from the owner

  Hi Dana. Sorry to hear about the wait at the drive thru. We are aware of this issue and are working on ways to make this better. As you noted, we're operating all 4 lanes but are still trying to come up with other solutions to deal with the volume until we're able to open our lobbies back up again. Glad to hear that you like our mobile banking. Have you enrolled in Mobile Deposit yet? This can eliminate trips to the bank and the subsequent lines to deposit a check. Here's a link to a video on how to enroll in case that can be helpful. https://www.youtube.com/embed/loFOH10hqjE

• R

  Rueban H
  5

  Wonderful experience in the refinancing process. Rates are currently very good. Everyone at ENB was a pleasure to work with. I would highly recommend Ephrata National Bank for any of your mortgage needs.

• K

  Kathy Horst
  1

  I had the worst experience in there drive through today! The teller just walked away while 6 cars were waiting and a few drove off cause we'd been waiting for about 15min. 3 tellers were so happily chatting in the bank and totally ignored us until I finally blew my horn! I mean where is customer service!?

  Response from the owner

  Hi Kathy. We are very sorry you had this experience and understand how frustrating this must have been. We'll work to correct this issue going forward and please let us know if it happens again.

• N

  Nathaniel Mack
  5

  I love Ephrata National Bank. Always friendly, quick service and they truly do care about you. ENB is a very professional business, too, that continues to grow and serve Ephrata and beyond. I will be a customer of them for a very long time.