Wells Fargo Bank Story Rd, San Jose

Wells Fargo Bank Reviews

• T

  Tuan Nguyen
  1

  Today is Christmas Eve I went to deposit a check. And don't know what's going on and asking question to a manager, In return the manager tell me do I want my check back and get out this this is a really bad customer service I get from this manager. Her name is Patricia Quintero . I hope when I come back to this bank I will not see her again, I've been bank with Wells Fargo over 15 years now .

  Response from the owner

  I’m disappointed to learn about your visit, and I hope you'll allow me to address what happened between you and one of our team members. Please tell me more about your interaction in an email to [email protected]. Be sure to include your full name, phone number, Google username, and address (no account numbers). I apologize for the experience and look forward to discussing it further. -Jessica, Wells Fargo HL Social

• J

  Jaime Alejandro Castillo
  1

  Extremely low class service, wait times are atrocious, bank tellers are rather rude. Not just to me but towards everyone they speak to. It's better to go to another branch if possible.

  Response from the owner

  I'm sorry to learn about your experience at this location. To ensure I can forward your concerns appropriately, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Shannon, Wells Fargo HL Social

• S

  Sandra Rosas Olden
  2

  This Wells Fargo location tends to get busy. I don't really like how they have their inside set up. There are too many clear walls between you and the tellers. It seems very impersonal and sometimes it's hard to hear the teller. I've been to other branches in San Jose and the tellers are not in glass cages. Being in a branch that doesn't feel the need for such high security makes me feel safer.

• A

  Angel Gabriel Loya
  3

  During the day, It's difficult to read the screens on the outside ATMs, due to the absence of roller screens

  Response from the owner

  Thank you for your thoughtful review on this location, Angel. If you'd like to discuss your experience with a specialist, please share some more details along with your full name, phone number, and address in an email to [email protected]. Be sure to mention your review and Google username so I can keep an eye out for your message (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• A

  Andrew Hooper
  3

  Stopped by to get a cashiers check, staff was friendly and a gentleman was standing in the lobby directing customers which teller to go through. However, I waited in line for about 30 minutes to get my check, and after this time another gentleman came out and thanked us all for waiting, and then explained exactly what was happening (as in - teller stepped away to go to break but this next one is going to be right with you). I felt the first guy should have been doing that as we saw 3 different tellers step away during the time we were waiting and we all wondered what was going on. Very nice people, but only 3 stars for lack of clear communication to all the clients.

• C

  Cheryl Dieu
  2

  Came here to withdraw and the ATM just wouldn’t return my debit card. Chose the option to get a replacement mailed home but decided the next day to call and ask whether or not it was possible to pickup my debit over the weekend if they were able to retrieve it from the ATM but they said the machine automatically shreds it... Then the banker reported my original card number as lost/stolen so now I cant activate the replacement that was sent home.

  Response from the owner

  I can understand how frustrating this must have been, Cheryl. I hope you'll accept my apology for the loss of your card. To ensure I can forward this issue to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to the chance to assist. -Shannon, Wells Fargo HL Social

• L

  Lanai Scott
  1

  Definitely one of the worse Wells Fargo’s I have been to. Very unprofessional & on top of it they took out the business line because they said they have been receiving to many complaints I will not being doing business ever again at this Wells Fargo would rather drive the extra 11 mins to go to the one on Tully.

  Response from the owner

  I'm truly sorry you feel this way, Lanai. I'd appreciate the chance to address your concerns. Please tell me more about your experience in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• L

  Lupe Miramontez
  1

  Something that I don't understand is why this wells Fargo on story and king always have only 4 tellers and a line of 20 people at all times you would think that by now management should know and schedule more people or have your greeting people should go back and be tellers I think customers could manage to go to the available windows. I was waitting for 1 hour and the line of customers keep getting bigger. Wow that's why I don't recommend wells Fargo

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  Capt. Boedeker (Zachary Boedeker)
  1

  Takes more than 45 minutes to make any sort of transaction. To Business Service Members be prepared to wait in line for at lest 45 minutes. For Standard Banking 30 minutes. The usually have three people working here and two sad looking ATMs. I personally don’t bank with Wells Fargo, but I do make deposits for work.

• T

  The Life Of The Lambily
  5

  I have Wells Fargo account since 1998 and i have never had any reviews, but today i decide to put a review for Wells Fargo Branch at Story Rd and King ,because it brought to my attentions that every single employee from managers to bank tellers they are so nice and very helpful . This is the best place to open the accounts folks. Thank you very much to each one of you for your service !