Wells Fargo Bank W Ehringhaus St, Elizabeth City

Wells Fargo Bank Reviews

• C

  C W
  5

  I don't know what everyone is complaining about. I've been with WF for almost 7 years and have NEVER had an issue with anything. Disputes are resolved quickly and with no complaints. No issues wondering where my direct deposits are. No fees or additional charges. Tellers have always been friendly and helpful. Maybe those of you complaining about rude tellers and poor service are getting what you give. 🤷

  Response from the owner

  Thanks for taking the time to leave a review, Charmaine. Have a great day! -Casey, Wells Fargo HL Social

• B

  Byakuya Kuchiki
  1

  Worst bank, I've ever had the displeasure of using. I went through line two of the drive -thru today. I don't know who the woman was working that line but she needs to work on her people skills. She's extremely rude and doesn't know how to properly interact with customers. Won't be using this bank again. I suggest you don't either.

  Response from the owner

  I apologize for the experience, Byakuya. If you would like me to look into what happened during your visit, please send an email to [email protected] with your full name, Google username, phone number, and address (no account numbers). Thank you. -Liz, Wells Fargo HL Social

• L

  Luke Foster
  1

  Been with these people for 20 year only because I travel with work. Called about a RV loan twice both times was told they would call me back. Not the first word.

  Response from the owner

  Thanks for your review, Luke. I'd like to make sure you're able to discuss your loan inquiry with a dedicated specialist. To ensure I can forward this to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to the chance to assist. -Nick, Wells Fargo HL Social

• M

  Melissa Monroe
  1

  The worst bank ever! Poor service through and through. Susan Matta at the teller window needs an extra special applause for being the rudest teller I have ever come in contact with. Stay away from this bank and especially this branch. I had to give 1 star because 0 wasn't an option.

• A

  Aaron Overton
  2

  This is one of the worst banks I've ever been to. The staff here reminds me of the staff at a mortuary. Not rude but for sure not friendly. Take your business elsewhere.

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Shaun, Wells Fargo HL Social

• A

  Allison Becker
  1

  Took 40 min to get from the door to the teller. The manager took two smoke breaks while a group of us all stood in line. You know it’s bad when the senior citizens are complaining!

  Response from the owner

  I apologize for any frustration and I’d like to learn more about what happened during your visit. Please email [email protected] with some additional details (no account numbers). Be sure to mention your review and Google username in your email. Thanks. -Liz, Wells Fargo HL Social

• J

  Jeff Horwitz
  1

  How many times is WF going to get sued before they close? They already closed down one branch in town; this one probably isn’t much further behind.

  Response from the owner

  I'm truly sorry you feel this way, Jeff. I'd appreciate the chance to address your concerns and change your impression of us. Please tell me about your experience in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I look forward to discussing this further. -Janet, Wells Fargo HL Social

• J

  Jonee Berkek
  1

  Worst service ever! As an immigrant you will feel like a inferior person!

  Response from the owner

  What happened to make you feel this way, Jonee? Please share some more details about your experience in an email to [email protected] (no account numbers). We will make sure this is reviewed and addressed. Thank you. -Liz, Wells Fargo HL Social

• J

  Jeff Horwitz
  1

  Terrible management and horrible customer service. The employees there have given up. Time to close this branch down.

  Response from the owner

  I'm truly sorry you feel this way, Jeff. I'd appreciate the chance to address your concerns and change your impression of us. Please tell me about your experience in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I look forward to discussing this further. -Janet, Wells Fargo HL Social

• J

  John Smith
  1

  Had to wait 2 hours just to get a title notarized. There were only 2 people in front of me in line when I got here.