Wells Fargo Bank Plaza Blvd, Lake Park

Wells Fargo Bank Reviews

• G

  Greg Claflin
  1

  There isn't a zero rating so I gave Wells Fargo one star.

  Response from the owner

  What makes you feel this way, Greg? Please tell me more about your experience at this branch in an email to [email protected]. I ask that you mention your review and Google username as well (no account numbers). I look forward to addressing your concerns. -Nick, Wells Fargo HL Social

• A

  Amanda Brennan
  1

  So apparently, Wells Fargo thinks its wise to only have one banker on duty during the work week, first thing in the morning. I got there just minutes after opening and they only had one banker on duty that was already with a customer. I was asked to wait. Normally, I wouldn't mind, but its a Tuesday morning and I have somewhere to be. After ten minutes of waiting I asked the teller if there was anyone else that could help me. She said there was supposed to be another banker coming in any minute. I waited longer. Finally, I looked at my phone and it was creeping on 930. Myself and another gentleman that was also as frustrated left by the lack of customer service. All I needed was a freaking temporary debit card and the teller nor the key holder could help me. If you're not going to have employees on duty that can do more than make change, you should at least make sure your employees that can handle a huge job (such as issuing a temporary card) show up on time. Just another disappointment from Wells Fargo.

• S

  Sybil K.
  1

  I have to use the commercial lane for deposits and coin orders. Why are people "physically" standing in the drive thru lane??? This lane should be for BUSSINESS ONLY!! 5 OTHER LANES OPEN FOR OTHERS!!! I should not be waiting 30 -50 minutes with being 2nd or 3rd place in line. I'm being questioned by my employer, why it takes so long😔

  Response from the owner

  Hello, Tammy. I'm concerned about your drive-thru experience at this branch and want to have it reviewed by the appropriate team. Please email me at [email protected] with your Google username and any other details you can recall (no account numbers). I also ask that you mention your review on a Wells Fargo location. Thank you for bringing this to my attention. -Nick, Wells Fargo HL Social

• X

  Xachariah Starkweather
  1

  This bank is where you bank if you don't want to be treated like a costumer of their services. Spent years as a loyal wells Fargo card holder, had an account since I was a teenager. Not once did this bank ever throw me a bone, no approval for a credit card, wouldn't ever cash my check, could only get part of it available on deposit, even if I explained that I needed a bit more for a large bill. This specific location tried to send my new bank card to my address four times and it never came, but I still stuck with them. When I finally had enough, it was because they wouldn't let me cash my full check when I needed it that night. I closed my accounts, Not once was the situation offered to be remedied. They didn't seem to mind losing my buisiness, they couldn't be bothered to go the extra mile to keep it. I don't know why so many people stay with a bank that never does anything for them or helps them out in any way.

• C

  Cindy Johnson
  1

  Moved up north so I haven't been to this location in years, had to come back to the cities to fax paper work that had to be picked up and signed a few blocks away from here due to close family member passing. Last week I have been faxing paperwork from other locations just fine. Went to this one and was immediately turned away and told that they do not offer those services. Why would one location do it and not this one? There was not a single customer in the building besides me, so i wasnt being turned away because they didnt have the time....

  Response from the owner

  I'm very sorry you had trouble faxing documents from this location, Cindy. To ensure I can forward your concerns to the appropriate team, please tell me more about your visit in an email to [email protected]. I also ask that you mention your review and Google username so I can keep an eye out for your message (no account numbers). I appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• S

  Shue Yang
  5

  Michael Beaumont really took care of me. I felt he went the extra mile resolve my troubles. Also explained things clearly and quickly. Didnt rush to throw me out the door. Thanks Michael! Cant find people with this kind of nice heart anymore so good job whomever hired him.

• T

  Tamer Abdel Hamid
  5

  What makes this branch AMAZING is the people working there. They greet you with a smile and offer help in the most polite manner. Sam, the branch manager, Shanon, the service manager, and all other tellers and lead tellers Kinnedy, Jean, Shirin, Jessica, Amra, and Amber. All are great people that you want to talk to and do business with. Why would I think of going anywhere else?

• J

  Jim Jackson
  1

  horrible service and rude. when they are 100% in the wrong apparently its ok to be condonsending and unprofessional. bank elsewhere unless you like being treated like garbage. lots of banks that employee people that will not act in this manner.

  Response from the owner

  I'm very sorry to learn about your experience, and I want to make sure this is thoroughly reviewed by a specialist. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. I look forward to hearing from you. -Jessica, Wells Fargo HL Social

• K

  Kyla Sass
  5

  Such kind employees! Always quick and professional with service!,Jessica is a teller we frequently see and she is an amazing caring worker! We will always use this location!

• R

  Richard Fitzwell
  1

  This branch has the worst tellers, management, and bankers that I have ever had to deal with in my life. Good thing I didn't come here to open my account, never would've happened. If I could give this place 0 stars I would've!!!!!!!