Wells Fargo Bank Hesperian Blvd, San Lorenzo

Wells Fargo Bank Reviews

• A

  Aman Tesfagiorgis
  1

  Although most Wells Fargo banks tend to have long lines, this branch is absurd. While there is 15+ Guests waiting there’s only 2 teller windows available while 4 employees roam around the lines with clip boards/ipads in there hands (for what reason idk other than to look “productive”.) superficial convos that are irritating, while the financial literacy is at an all time low. Don’t be fooled by the wardrobes , these individuals are nothing more than below average paid sales employees, not bankers , and far from financial advisors.

  Response from the owner

  Thank you for your detailed review, Aman. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• S

  Salina T
  1

  I am new to Wells Fargo bank and I went there and asked somebody for help with transferring money into my account, but the people I spoke to that worked there were VERY RUDE. They didn’t seem to care about explaining to me what to do. I was also charged a fee for looking into my account which is stupid and the person helping me lied and said I have a problem with my account. Anyways, if anyone is opening a bank account, I do NOT recommend this one.

• H

  Heather Mari
  2

  Staff I was directed to... Had no idea how to take the minimum distribution amount out of my IRA account!! Really though? Half the time the inside atm is "glitching" or not working correctly therefore having to wait for a long time in line. Go to the Castro valley branch, they are very helpful and quick

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Shaun, Wells Fargo HL Social

• A

  Andrey Dorosh
  1

  Internet fraud… as my money is being drained by a scammer I wait in line at this bank only to be told that they don’t have anyone that can help. They can connect me on the phone with someone. Costumer service is a joke.

  Response from the owner

  Hi, Andrey. We take this issue seriously and appreciate you bringing it to our attention. To ensure I can ask the appropriate team to look into what happened, please email me at [email protected] with your full name, phone number, and address. I ask that you mention your review and Google username as well (no account numbers). Thanks. -Nick, Wells Fargo HL Social

• D

  Don Don
  4

  Great Experiences Getting In And Out With My Checks Cashed, But They Could Use Better Customer Service Training, They're Not Friendly(Not Rude) Or Talkative, But Helpful...

  Response from the owner

  Thank you for the feedback on this location. If you’d like to discuss your concerns further, please feel free to email us at [email protected] (no account numbers). I look forward to hearing from you. -Shannon, Wells Fargo HL Social

• T

  Town Black Televison
  1

  This place is a rude & unapologetic establishment who will NEVER receive my patronage AGAIN. Long waits, TERRIBLE service, UNLAWFUL rules of policy & COMPLETELY clueless, in even MANAGEMENT, regarding account services and 401K assistance in comparison to ANY other Wells Fargo I've been in. If you aren't White, Hispanic or Mandarin-speaking, expect a VERY UGLY reception.

• A

  Anaseini Lavaka
  5

  I used to bank with Wells Fargo years ago ... bad experience from so many different fees and the list goes on. I try and avoid going into WF as much as possible ... unfortunately one of my jobs do not offer direct deposit, so i have no choice but to go into the bank to cash my check. Today, i went in to cash my check ... stood in the long line and it seemed like it was taking forever ... as i approached the teller i just wanted to cash my check and get gone ... Terri Stiggs ws the rep who assisted me, she was AWESOME ... huge smile as i was walkin up, fast, efficient , and also engaged in a conversation ... like a real convo not one of those fake convos that cust service agents give sometimes just so theres no dead air hahaha ... by the time i left her window i forgot i was annoyed at the long line. Terri was great. so from now on whenever i go into wells fargo i will be looking for terri.

• D

  Dinesh Basnet
  1

  I am many years Wells Fargo costumer. I visit lot of different branch but this one is one of worse service I am getting when I go there.

  Response from the owner

  Thanks for taking the time to share, Dinesh. I want to make sure any outstanding concerns you have are addressed. Without using account numbers, please email [email protected] with some additional details (no account numbers) about your experience, and include your Google username. I look forward to hearing from you. -Casey, Wells Fargo HL Social

• s

  sergio g
  5

  I love this location. Mayra is always so friendly and cheerful. She is always very helpful and my mom loves her. Great service everytime I go

• T

  Tony Quarry
  1

  Stabbed me in the back, my account went into arrears, they closed my account, reported me to checkx. I couldn't get a checking account for years and I was a customer for ten plus years, poor business practices.