Wells Fargo Bank E 4th Ave, Ellensburg

Wells Fargo Bank Reviews

• J

  Jason Jongeward
  1

  After waiting 10 to 20 minutes the last several times I have gone in for very simple banking transactions I have found out that this branch is severely understaffed. After asking why they only had one teller I was told this branch only has one part time and one full time teller, and that's all they're allowed to have. I took my business to a bank where I didn't have an account, didn't have an issue. Chase also had 3 tellers in their Ellensburg Branch. If I can't complete simple transactions at this Wells Fargo than I don't know why I even keep an account here.

  Response from the owner

  Thanks so much for your feedback, Jason. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• T

  Thomas Missel
  1

  The Ellensburg Wells Fargo Branch has been closed Thursday, Friday, Saturday and Monday (Memorial Day); there has been no notice as to why or if it will ever reopen. FYI it appears closed today yet again. I have called various Wells Fargo 800 numbers without receiving any information. I have 4 accounts with this so called bank. I’m sorry doesn’t make this any better… what’s going on?

  Response from the owner

  Thanks for taking the time to leave a review, Thomas. I see this branch has temporary business hours of 11:00 am to 5:00 pm Central Time. At your convenience, send an email to [email protected] with some additional details about your experience (no account numbers), and I’ll do my best to ensure your concerns are addressed. Please include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• K

  Kaylee Gilstrap
  1

  Manager is literally ridiculous.The teller was About to cash my check; that I drove from cle elum to cash in the snow storm. But need managers approval. I had cashed them there 10+ times before, no problem.(the teller that shares my same name is very helpful, this review doesn't pertain to her in the slightest.) My boss didn't write my last name. So even though he was on the phone telling her to cash it. Because it's his account , she said I had to wait for him to come back and write my last name on it himself....

  Response from the owner

  Thanks for bringing this to our attention, Kaylee. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• T

  Tammy DePlata
  1

  My daughter had an appointment at 11:00 a.m. to set up to bank accounts. By 1230p we still had not been seen. Apparently, bank rep we had an appt w had been entertaining a relative/friend a part from just bank business. They had been chatting since we entered the bank for our appointment at 10:55am... She saw us and never once came over to check on us. But then I guess that's to be expected from a bank that received a bailout from the government. Chase was more than happy to entertain our business thereafter.

  Response from the owner

  Hi, Tammy. I'm very disappointed to hear about your appointment experience. I hope you'll accept my apology for the inconvenience and allow me to forward your concerns to the appropriate team. Without including account numbers, please mention your review and Google username in an email to [email protected]. I look forward to the chance to assist. -Janet, Wells Fargo HL Social

• r

  ruka wolf
  1

  I’ve never spent so long waiting at a bank as I have this one. Every time!

  Response from the owner

  I'm truly sorry you continue to experience long wait times at this location. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• T

  Tommy Frost
  1

  I went to cash a check written from someone with a Wells Fargo account they wanted to charge me 7.50 then also needed a manager approval before cashing which honestly that part Wasn't that big of a deal but then manager asked teller if they called the person to verify the check?! So they called the guy that wrote me the check who didn't answer so they wouldn't cash the check? Between fees and horrible customer service especially the manager why would you consider this bank? I'll just go deposit the check at Solarity and have no problems thanks for the reminder why I don't bank with you guys anymore!!!

• M

  Miranda Palo
  1

  They never have more than 2 bank tellers and you have to put aside over a half hour just to be helped. GET MORE BANK TELLERS. TERRIBLE CUSTOMER SERVICE.

  Response from the owner

  Hi, Miranda. I'm truly sorry you continue to experience long wait times at this location. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• G

  Gary Epp
  5

  All of the staff are extremely friendly! They are always willing to help with a smile on their face.

• T

  Tim Surber
  1

  Closed due to weather? The schools aren't closed but this branch closes?

• R

  Randy and Laura Wise
  1

  This particular branch has one of the rudest, snarky, inept tellers I have ever run across.

  Response from the owner

  I'm sorry to see that we haven't met your expectations at this location. If you'd like to discuss any specific concerns with a dedicated specialist, please share some more details in an email to [email protected]. Be sure to mention your review and Google username as well (no account numbers). I look forward to discussing this further. -Nick, Wells Fargo HL Social