Wells Fargo Bank Heritage Trace Pkwy, Fort Worth

Wells Fargo Bank Reviews

• S

  Sam “CaptSammers” Allison
  5

  Great friendly branch, came in near close to finish adding my wife to my account and Thomas was the most helpful person I have ever met, 10/10 would come here again for any of my banking needs.

  Response from the owner

  I’m glad to read you had such a wonderful experience working with Thomas. I've made sure both he and his manager are aware of these kind words. Thanks for the feedback. -Shaun, Wells Fargo HL Social

• D

  Delavar Haf
  1

  I have never seen such delays in transferring money compare to my other account in Chase. Don't waste your time opening an account here. Their customer service is a joke They told us we don't have time to open an account because it takes 45 minutes, so it is better to do it online!!!!

  Response from the owner

  I'm truly sorry to see this has been your experience with us. If you'd like to discuss your concerns with a specialist, please share some more details along with your full name, phone number, and address in an email to [email protected]. Be sure to mention your review and Google username so I can keep an eye out for your message (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• J

  John Emmele
  1

  Mobile would not accept a check with poor hand writing and said to see a branch. Went to this branch and explained the situation. Because the check is endorsed for mobile deposit they told me I HAD to Mobile deposit the check or go back to my customer and get another check written. After 10 minutes they made a call and said they could complete the deposit with a 7 day hold and there is no other solution. Either the bank policy or the staff of this branch are moronic. I'll let Wells Fargo decide. Update: the Roanoke branch was able to complete the deposit, with no holds, in about 30 seconds. Thank you to this branch for completely wasting my time, unnecessarily.

  Response from the owner

  Thank you for sharing your experience at this location, John. I can understand why you're frustrated about the way your check was handled and would like to look into it for you. Please mention your review and Google username in an email to [email protected] (no account numbers). Thanks so much. -Nick, Wells Fargo HL Social

• P

  Peter Hall
  1

  Turned away from opening an account for my daughter because it was 20 minutes before closing. One would think a bank would be efficient at this. After 30+ years of banking with WF I should have seen if they could close my accounts in that time.

  Response from the owner

  Thanks for bringing this to our attention, Peter. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• S

  Shelley Moore
  1

  Apparently instead of being able to walk in and get help anymore, you have to make an appointment. You can sit and wait and hope they can get to you, but if not, you’re out of luck. The worst part is the rude bankers with zero customer service skills.

  Response from the owner

  I'm sorry you weren't assisted in a timely manner at this location, Shelley. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Jessica, Wells Fargo HL Social

• J

  Jeannie Tillery
  2

  Never have had a problem with WELLS FARGO in 20+ years. Why is the WF branch in Watauga, Texas temporarily closed? Is this permanent??

  Response from the owner

  I’m sorry for any frustration, Jeannie. I can confirm the branch in Watauga is temporarily closed. To confirm the operating hours or services for any of our locations, please visit https://www.wellsfargo.com/locator. If you’d like to discuss any concerns, please feel free to email us at [email protected]. Be sure to include your full name, Google username, phone number, and address (no account numbers). -Jessica, Wells Fargo HL Social

• J

  Jon Westrom
  5

  I expect good service but when its OUTSTANDING I have to give a review. Last week we had many business logistics, new account set ups, etc amd Michelle in business banking was over the top. Very painless, schedule appt, documents prepared in advance. Thank you for a great experience.

• C

  Charles Poltes
  1

  Wells Fargo it self is turning in to a joke.. but this branch seem to be extra special..I really think its time to change banks. And not to mention the long wait time

  Response from the owner

  What makes you feel this way, Charles? Please tell me more about your experience at this branch in an email to [email protected]. I ask that you mention your review and Google username as well (no account numbers). I look forward to addressing your concerns. -Shannon, Wells Fargo HL Social

• E

  Eddie Sanchez
  1

  Would give it a no star or even negative stars if I could. Tried depositing money in one of their ATMs and one of the bills couldn't be verified and asked to deposit what it had and send back the bill it couldn't read or send all bills back. I choose to have all bills returned and got almost everything back except a $20 bill. Called to talk to tech support and said I have to wait to get my money back after it's findings sure to a faulty machine. Took it less than a minute to take my money and now I have to wait 10 days to see if I get my money back. Stay away from these ATMs if you don't want your money stolen from you. Guess I'll be doing in person deposits from now on.

  Response from the owner

  I can understand how frustrating this must have been, Eddie. I’ll look into this for you and do my best to help. Please email me at [email protected] with your Google username, full name, phone number, and address (no account numbers). Be sure to mention you posted a review on a Wells Fargo location as well. Thank you. -Shannon, Wells Fargo HL Social

• S

  Shawn Godlewski
  1

  Do not do business with this bank, they just charged us $8 to cash a check drawn off their bank . We left this bank over a $8 mistake in our account 20 years ago and now they stiff us for another $8. Not doing well to win back a customer. I will never accept another check drawn off this bank for as long as I live.

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Casey, Wells Fargo HL Social