Wells Fargo Bank Haines Rd, York

Wells Fargo Bank Reviews

• E

  Eric Greiner
  1

  I’ve been a customer for 25 years, but today was treated like a second class citizen when attempting to visit this branch in order to upgrade my teenage son’s account after he turned 18 and before he leaves for the Air Force. I was rudely interrogated several times before being allowed into the branch to conduct the upgrade and was made to feel like I was a bother to them rather than an important customer. I was then refused additional service when we asked to deposit numerous checks and cash, received for his high school graduation, into the newly upgraded account. This is starkly contrasted with my visit to Members 1st only 20 minutes earlier when I was warmly greeted and enthusiastically provided a friendly and courteous customer service experience. What happened to Wells Fargo? Only one teller for long lines of customers at the drive thru.... Time to move our business elsewhere.

  Response from the owner

  I'm very sorry to learn about your experience when visiting this branch. I'd like to have each of these concerns thoroughly reviewed and addressed. To ensure I can forward this to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). Thanks so much. -Shaun, Wells Fargo HL Social

• G

  Giandrew Gonzalez
  1

  THIS BRANCH IS DYSFUNCTIONAL! Worst bankers I’ve experienced and will lie and manipulate to feel they are correct. GO TO A DIFFERENT BANK LOCATION! Patricia and Eric definitely are not the best people work with.

  Response from the owner

  This is not the customer experience we strive for, and I hope you'll accept my sincere apology. To ensure I can forward your feedback to the appropriate team, please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• M

  Mark Ambrose
  5

  I had a wonderful experience at this branch. I needed to exchange foreign currency and Shayla, Jamie, and Aaron were polite and worked diligently to make phone calls and process my request. I had recently gone to a different branch and was unable to exchange the money. Thank you so much.

• A

  Anthony Rathosky
  1

  Horrible customer service, branch manager is very rude and unhelpful, you keep getting the run around. Every time I go into a Wells Fargo branch, they seem to make up rules as they go. Today, I was denied access to my funds. As soon as everything settles down with the holidays, my accounts will be closed!

  Response from the owner

  This is not the customer experience we strive for, and I’d like to take a closer look into what happened. At your convenience, send an email to [email protected] with your full name, phone number, and address (no account numbers). Please also include your Google username, and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• S

  Steph Ilgenfritz
  5

  Great customer service. Always helpful. Always makes you happy and relieved. Wonderful Bank. Best one I've been with.

• A

  Angel Palmer
  1

  Closing all my accounts here they make up new rules each day. Everyday it's something new with them this whole corporation is a joke I stayed even when they were going through when people stealing money and fraud and now the ripping us off.

• k

  kat Santiago
  1

  Worst bank ever. Bank is not good for average accounts. They are better with commercial based accounts. Choose wisely.

• A

  Auto Foryou
  1

  There really have lack of costumer service, and pretty bad people skills....

  Response from the owner

  I’d like to learn what makes you say this. Please tell me more about your experience in an email to [email protected]. I ask that you mention your review and Google username as well (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• K

  Kim Basehore
  5

  They are very helpful here. Great people!

  Response from the owner

  We appreciate your feedback, Kim. Thanks for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• C

  Chris S
  5

  Friendly and great service. Always courteous, even when very busy.