Wells Fargo Bank Rohrerstown Rd, Lancaster

Wells Fargo Bank Reviews

• J

  Jeffrey Roth
  5

  All the tellers at this bank are a pleasure to deal with. So kind. Xiomara the branch manager when out of her way to help me with getting a insurance check taking care of. I truly appreciate the great customer service !

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Jeffrey. It’s wonderful to see that you’ve had such a positive experience with Xiomara and the other associates at this location. Thank you for choosing Wells Fargo. -Nick, Wells Fargo HL Social

• W

  Wai Au
  1

  Just went down hill! Had an account that I couldn’t access because I am a “minor” and according to the branch manager, in PA you’re still a minor the first year of 21 so basically until you’re 22. Which is completely wrong according to the pa.gov website, which states that “a person is a minor if he/she is UNDER 21 years” not 21 and under, just under! I was perfectly able to go to the Lititz branch and Centerville Rd branch and withdraw from MY account easily. The branch manager was very rude and not helpful. Telling me that the only way I would have access to MY account is if my aunt came along with. I would highly advise the branch manager to learn the state law of who is considered a minor before managing a Wells Fargo branch.

  Response from the owner

  Hi there. I'm truly sorry your withdrawal request turned into such a frustrating experience. To ensure I can thoroughly review what happened, please email [email protected] with more details about your visit, and be sure to mention your review and Google username as well (no account numbers). I look forward to discussing this further. -Janet, Wells Fargo HL Social

• C

  Charles Uhland
  2

  Lobby has been closed for several weeks.

  Response from the owner

  Thanks for your review, Charles. I can confirm that the drive-thru at this location is currently open. To confirm the services or business hours for any of our locations, please visit https://www.wellsfargo.com/locator. If you’d like to discuss any concerns, please feel free to email us at [email protected] (no account numbers). -Nick, Wells Fargo HL Social

• K

  Kyle Conaty
  5

  We use this bank for my company's needs and we never have an issue! Keep doing what you do and we'll be back this week to see you!

• I

  IFlyTailies
  5

  Friendly and professional service, drive through available