Wells Fargo Bank PA, Milford

Wells Fargo Bank Reviews

• S

  Stephen Schmidt
  5

  I've had nothing but great customer service, and positive attitude! They helped me with any questions I had and showed good patience too. Samantha and Don were wonderful!

  Response from the owner

  Hi, Stephen. Thanks so much for your feedback on this location. Have a great day. -AJ, Wells Fargo HL Social

• A

  Andrew Rutherford
  1

  I dealt with a guy named will today in person, (7/17/21) he's attitude was very unnecessary an very unprofessional, I have my mortgage with this bank for almost 7 years, never once have I had to deal with such a rude person. Then my wife goes up there to open an account he told her she has to make an appointment to open an account an also gives her an attitude. I understand its Saturday and he doesn't want to work, as he sat there doing nothing. If my mortgage wasn't with this bank I would of closed my account today on the spot. No one should have to deal with a tellers attitude... maybe the higher up should have a talk with this rude person. She successfully opened an account at Dime bank, no appointment no problems an no attitude from the teller..

  Response from the owner

  I'm disappointed to learn about you and your wife's interaction with one of our branch associates, Andrew. Please tell me more about what happened in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• C

  Christina Lancaster
  1

  I made an appointment for 10AM for a notary and first stood watching the WF rep at his desk on the phone with some client. I was told to have a seat, that they were "just finishing things up" and I'm still waiting at 10:13AM. I normally go through the drive through and that woman is always super friendly and never a problem, but today this guy made me wait while he got up from his desk and ran around the bank doing his morning chores?? no idea. I've been a WF customer since 2006 and even had a checking account when I was 7 years old in my small California town.

  Response from the owner

  Thanks so much for your feedback, Christina. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• H

  Heather Merring
  1

  Would give no stars but it won't allow me to do so. My husband and I recently moved to the area(March) and we got to where we were tired of driving 45 min to where we bank normally. So my husband set an appointment to begin an account with them in November. We had talked in length about the possibility of trying to refinance our vehicles here and closing all our old accounts because the bank that was 45 minutes away held both our car notes as well.. The day before I was in the same room as him and heard the woman on the phone confirm our appointment was at 9:30 am. We get there by 10 minutes before 9:00 am the next morning. We walk in at like 9:25 am to have this woman tell us that our appointment was at 9:00 am to which I ask why she didn't call us when we didn't show on our supposed time because we had been in the parking lot the ENTIRE TIME. Mind you I may not have been so aggravated had I not had to switch shifts with someone to do that. It's a little difficult to get us in the same room right now for more than a couple hours. So she said we could start the account online if we wanted and it would be no big deal. Fast forward to this week(holidays kicked in and starting a new bank account was not on my high priority list) My husband starts an account online but it would not let him add me as well, so he made another appointment and I again had to switch shifts with someone. We asked and double checked that everything was okay and good to go up to like a couple hours before we got there. We get there and this guy(didn't get a name because I was keeping my social distance) basically tells us that my husband has to sign some paperwork before he can do account maintenance(aka add me to the account). He won't print it out for him to sign, and tells us we have to wait for it to come in the mail and then he has to sign it and mail it back. I find this a little suspicious because I'm sorry but do we not live in the age of computers where we can email EVERYTHING!?!!?! That's not what really angered me though. My husband goes "You have got to be kidding me. Why did no one call and tell us before we got here?" Guy proceeds to tell us he's been calling a "914 number we have on file" Folks, my husband has not had a 914 number in 6 years. He's also never had a Wells Fargo account before this. Guy said we should have given updated info. He is officially getting snobby and I am getting more and more aggravated. So I speak up about the phone number issue and he gets snappy with me. I then thank him for this bank wasting my time for a second time. Mind you, I am talking calmly to this guy. No cuss words or anything like that. This jerk has the nerve to raise his voice to me about the phone number situation and how he call it and its not his fault my husband didn't give him good info. I just say "I am so done" and walk out the door. He proceeds to raise his voice to my husband and tell him that he will never allow me to be added to the account now. To which my husband tells him "Don't talk to my wife that way. I think you need an attitude adjustment and walks out behind me." Needless to say IF we keep this account, we will be using a different branch. My husband wants to find another bank though. So beware of this jerk whoever he is. I wouldn't trust these people as far as I could throw them.

  Response from the owner

  Hi, Heather. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• J

  J M
  1

  Least helpful workers I've ever come across . Information on the phone was not the same as when I wasted my time in person . Absolutely no personality on the teller or the girl behind the desk and I do not need a song and dance from people but at least try to act like you care . Thank God I only have to use the atm 99.9% of my time . I would switch banks if it wasn't too much to change all my creditors. Fortunately I can use the Milford branch for now on.

• M

  Mark Gualandi
  5

  The Bank Manager Will is a great guy and the staff has always been friendly and helpful.

• N

  Nicole Cappelli
  1

  Disgusting. Was treated terribly. Mannerisms and attitude were extremely rude. Don’t go here.

  Response from the owner

  Hi, Nicole. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• S

  Stephanie Lavelle
  1

  Terrible customer service very rude branch manager will

  Response from the owner

  I’m truly sorry for the rude customer service at this location, Stephanie. Could you tell me more about your experience in an email? Please address it to [email protected], include your Google username, and mention this review (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• M

  Mizz Nikki
  5

  Thank you to Kate for helping my fiancé and trying your hardest to help with opening account...