Wells Fargo Bank Slater Ave, Fountain Valley

Wells Fargo Bank Reviews

• A

  Amy Bartlett
  1

  waited almost an hour just to be seen by a teller, after a long day at work and wearing heels so i could barely stand. the line was well out the door and still only 2 tellers working, with 3 more crowded around one of them for some reason. some customers are taking like 10 minutes which isn’t necessarily the banks fault but they should be prepared for stuff like this, especially with other employees just standing around.

  Response from the owner

  Thanks so much for your feedback, Amy. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• K

  Kenya Hernandez
  1

  Do not go to this branch. I had a horrible experience. The teller stole cash from me while I was making a deposit. I have requested numerous times for compliance to view the video footage and nothing was done during the review. There is absolutely no accountability being taken for my money that was stolen at your Wells Fargo branch. I will be filing a claim with the local court.

  Response from the owner

  Hi, Kenya. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• D

  Dave Andrews
  4

  Generally a good experience but today two of the three outside ATMs suffered card reader malfunctions so they're down to one outside ATM otherwise usually good.

  Response from the owner

  There's a known issue with the ATMs at this location, Dave, and I apologize for the inconvenience. At your convenience, send an email to [email protected] with some additional details about your experience (no account numbers), and I’ll do my best to address your concerns. Please include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• S

  Sameh Ramses
  5

  Good branch and easy parking, they have the best staff there, The banker Mrs.Tanious is really helpful and always there to support and help anyone. keep up the good work guys. Sameh

  Response from the owner

  I’m glad to read you had such a wonderful experience working with her. I've made sure both her and her manager are aware of these kind words. Thanks for the feedback. -Shaun, Wells Fargo HL Social

• r

  ricky lam
  1

  The tellers sucks there and bad servie I got there at 5:59 n they kick me out..this is really sucks. Don't recommend this bank go to chase they keep there doors open till 6 and are nice about it. 😝

• I

  Itritia Lewis
  1

  Very poor customer service. I've been waiting to be helped for about 10 minutes now. The people next to me have not even been acknowledged yet. 👎👎👎 The WORST WeelsFargo. Don't come here.

  Response from the owner

  I'm truly sorry we haven't provided the prompt customer service you expect of us, Itritia. Please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to addressing your concerns. -Janet, Wells Fargo HL Social

• C

  Chris Douglas
  5

  Everyone is super friendly and has great customer service. Prefer this Wells Fargo over any other location!

• D

  Darren Lancaster
  5

  Thanks to Anh Ho for helping me today! Great personality, very professional, very helpful. I'm very pleased!! Lol 👍👍👍

  Response from the owner

  Hello, Darren. I'm very pleased to hear our team members at this branch are helpful. Thanks for taking the time to share this with us. -Shannon, Wells Fargo HL Social

• G

  God Bless
  1

  Bad customer service and Not enough tellers

  Response from the owner

  Thanks for your feedback. Could you tell me more about what happened in an email? Please address it to [email protected], and be sure to mention your review and Google username (no account numbers). I'll make sure your experience is reviewed by the appropriate team. -Janet, Wells Fargo HL Social