Wells Fargo Bank S Azusa Ave, West Covina

Wells Fargo Bank Reviews

• T

  Tat L
  1

  Only 1 teller working at the teller line and the "friendly" teller was chatting with the customer for minutes on where the customer get her hair done even after the transaction done..... no sense of urgency and situation awareness regarding the waiting customers in the line..... As a previous staff and branch manager of another bank, it is just disappointing.....

  Response from the owner

  Thank you for your detailed review. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• D

  DBL.G.
  5

  Wells Fargo has been my bank ,, never had any issues with any Wells Fargo branches , Baldwin Park , El Monte , La Puente & West Covina branches have all served me well with all my transactions.. at times there are lines like any other bank ,, but service is fast with their experience teller's,, great management, overall it will remain my go to bank ,, they have earned a 5 star with their services they have provided me over the years banking with them.

  Response from the owner

  Thank you for choosing Wells Fargo. We appreciate your business and you for taking the time to share this feedback. -Shaun, Wells Fargo HL Social

• J

  Jose Robles Reyna
  1

  They closed minutes early and did not want to give service waited requesting help for letting them know I was still on time. Talking to the security guy and then to a. Casheer then 2 minuts after closing time manager approached the door and stated she had closed 10min after closing time, when I showed her the time she corrected her self. Non the less Wells Fargo now has the worst service Ever!

  Response from the owner

  Hello, Jose. I'm very disappointed to hear this location closed for the day without assisting you first. I hope you'll accept my apology and allow me to look into what happened. Please send me an email at [email protected], and be sure to mention your review and Google username (no account numbers). I'll begin looking into this as soon as I receive your email. Thanks so much. -AJ, Wells Fargo HL Social

• R

  Ron Gomez
  1

  Terrible service, one teller only with attitude. Last week manager assured service would get better not so. Need to find another bank.

  Response from the owner

  This is not the customer experience we strive for, and I hope you'll accept my sincere apology. To ensure I can forward your concerns to the appropriate team, please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• B

  Bedros Hajian A.A.C.O (Channel)
  1

  Very unprofessional, I have 2 business accounts with Wells Fargo both have different addresses, today I went to open 3rd business account I was asked for a bill that verifies my address because my other business has different address, even though I had all the papers from Secretary of State with the new address was still asked to show a mail because my other business had different address it makes no sense I guess Secretary of State website isn’t a proof

  Response from the owner

  I understand how this would be frustrating, and I want to make sure your concerns are addressed. Without sharing account numbers, please email me at [email protected] with your full name, phone number, and address. Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• J

  Jaime Mendoza
  5

  Customer service is very kind and courteous. The drive through ATM is very convenient. Starbucks next door keeps the parking a little crowded, but still a very good branch.

• L

  Lola Finley
  5

  Love the Management and CS Representative at the WF Height Branch. They are always ready to answer your question or solve your problem. They know their customers by name and I see them volunteering at neighborhood events. They have a gal name J that make you want to only use this bank. Excellent Banking experience every time.

• T

  T M
  5

  The staff there was very and extremely sweet and helpful! Especially the lovely black woman greeting everyone. They made my visit more pleasant than it should have been! :) Very nice location.

• M

  Melissa Ochoa
  4

  I only use the drive thru and atm, but dammm already fix the freak flashing light already, its soooo annoying in the drive thru.

  Response from the owner

  I apologize for any frustration, Melissa. To ensure I can forward your feedback appropriately, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• B

  Briell O
  1

  This place is HORRIBLE! They have more tellers sitting behind the glass than the ones at the desks. They just sit there doing nothing! Other Wells Fargo Banks I’ve gone to are more attentive than this one. 👎🏻👎🏻👎🏻