Wells Fargo Bank 6th Ave, New York

Wells Fargo Bank Reviews

• C

  Canan Soylu
  5

  Wells Fargo always greetings me with a great customer service. Mr. Omari was really nice and helpful. Thank you.

  Response from the owner

  This is great to see, Canan! Have a great day. -Casey, Wells Fargo HL Social

• D

  D Soto
  1

  I went to the branch and requested and up-to-date print out of my current checkings and savings account amounts; simple. Under the advisement of the manager -- not the teller herself, but, again, under the advisement of the manager -- did she originally pass me a random bank statement from October 2018. I didn't notice this, until I started reviewing it, after having left the teller's window. I went back in, stood in line, explained to clarify that I needed an up-to-date print out of my current checkings and savings accounts, and what I received was a random bank statement from as far back as October 2018. Again, the manager advised and gave this teller directives, which led to this particular print out. I not only think this odd, but begin to wonder if this is some subtle, nuanced customer intimidation, as yet another odd 2nd incident occurred. After returning to the teller, the manager walked away, then returned and, I was referred by the manager to another banker at his desk I asked him what I had previously asked, but this time made it specific that I'd like if my 3 accounts were reflected in the statement. The bank statement only reflects 2 accounts, and not 3 as I had requested specifically from him. I also find this odd, as I do not believe either of these bankers are as incompetent as these oversights suggests; moreso, they were both directed by the manager. I requested an up-to-date saving/checkings account print out -- obvious to say that it is November of 2021 -- and under the directive of the manager via the bank teller was I delivered a random bank statement from October 2018. When I returned, it was the manager who referred me to a specific banker, where I was again given a wrong bank record. I don't believe either of the bankers are incompetent. I believe there is foul play and malintent on part of the manager, and that this is just and plain customer intimidation

  Response from the owner

  I’m disappointed to learn about your visit, and I hope you'll allow me to address what happened. Please tell me more about your experience in an email to [email protected]. Be sure to include your full name, phone number, Google username, and address (no account numbers). I apologize for the experience and look forward to discussing it further. -Jessica, Wells Fargo HL Social

• Y

  Yara Parra
  1

  I was there 5 minutes ago, the guy at the door was doing nothing, and he told me that I had to wait for 2 hours for him to be available to help me to do a simple thing as express send. That’s the most ridiculous thing ever. I have been Wells Fargo customer per years and this is the only time I feel someone was rude and ridiculous in one of the banks. Shame on that!

  Response from the owner

  This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• C

  Christina Duryea
  2

  A man named Oliver was not only irritating but made me jump through more hoops than I’ve ever had to in order to just cash a check. I’ve cashed checks here every week for 3 months and I’ve never had an issue. I swear he intentionally moved slow to take up my time on purpose. I will never come back to this branch again because of his attitude.

  Response from the owner

  I'm disappointed to learn about your interaction with one of our team members, Christina. Please tell me more about what happened in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• F

  Fion Huang
  1

  Just went this branch for the company daily deposits. Waited for about 15 mins on line before I can get to the bank teller. After one deposit (I had total of two companies' deposits), I was told she can't print me the receipt. I was then told to step to another window and wait for the lady name Alma Kui for my receipt and make my 2nd deposit. Alma was not focus on my deposit but jumping around to take care other customers. Then she told me she can't print me the receipt as their system is down. She could only write me one. I was really mad, I spent over 30 mins there, and it was for the company deposit but can't have the receipt. I told her I need my receipt. She then gave me LOOK..... Like I am requesting something unnecessary. She then jumped to another customer while I was standing in front of the window waiting. I had to to get back to work so I have to took the written receipt and come back anther time for the 2nd deposit.

  Response from the owner

  Hi, Fion. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your deposit receipt and wait time concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• E

  Evan Wilberg
  5

  This is my favorite of the WF branches in Manhattan. I've been going to this branch on-and-off for the last couple years and every time the staff has been friendly and efficient. I want to give a shoutout to banker Jen in particular who helped me with a fraud claim recently. She worked with me for over an hour and did a wonderful job guiding me through that very stressful situation.

• M

  Ming Kwok
  5

  Fast service and nice staff. Much better than the branches in Nevada! The banker named Jennalyn Chew explained the process to me in a very clear way and I got my checking account open in 20 minutes.

• W

  World Wide
  1

  Look out for Bank employee Alima (dont know how to spell her name) and do not interact with her. She is very cold and unprofessional and doesn't know the first of customer service. With people like this working at Wells fargo, the bank can never succeed. So sad they have to put up with her on a daily basis.

  Response from the owner

  I'm very sorry you had a negative experience with a team member at this branch. I'll review what happened and try to address your concerns. Please email me at [email protected] with your username and more details about your visit (no account numbers). I ask that you mention you posted a review on a Wells Fargo location as well. I look forward to discussing this further. -Cory, Wells Fargo HL Social

• A

  Alexandre Guy
  5

  Very nice and helpful. Especially one of the woman managers (I forget her name!) who spent her time helping me trying to find Brazilian Real for my trip to the World Cup and making phone calls inquiring about various currency deals in the NYC area. Thank you!

• N

  Natalia Skye Dempsey
  5

  People working at this location are absolutely amazing. A+ customer service. I wish all the banks’ employees were like at this place. They also have a very sweet person doing notary.